Eligibility Specialist

Tohono O'odham Nation•Sells, AZ

22h•Onsite

About The Position

Under general supervision, the Eligibility Specialist receives and reviews client applications and determines eligibility for program assistance. Work is generally reviewed upon completion, with occasional in-process spot checks to ensure accuracy, timeliness, and compliance with established standards. Major tasks are guided by instructions or procedures, and unusual situations are referred to a supervisor. Depending on assignment, the position serves the Food Distribution Program or Family Assistance Program. Duties include reviewing applications and recipient information, determining eligibility, maintaining case records, explaining program rules, authorizing grants where applicable, and connecting clients with other services. The role may involve travel within the Tohono O'odham Nation and, when needed, home visits. Incumbents may be required to demonstrate fluency in Tohono O'odham and English based on departmental needs.

Requirements

Associate degree in Social Work or a closely related field and two years of work experience in an administrative health field, or an equivalent combination of training, education, and work experience demonstrating ability to perform the job duties.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements.
Knowledge of records management procedures, community resources and agencies, and department organization, functions, objectives, policies, and procedures.
Skill operating word-processing, spreadsheet, and database software.
Skill in providing superior customer service and interviewing and counseling clients.
Ability to communicate effectively verbally and in writing; establish and maintain positive working relationships; maintain confidential information; work independently and meet strict timelines; interpret applicable laws and regulations; and travel within the interior and exterior boundaries of the Tohono O'odham Nation.
Ability to work extended hours and various work schedules.
Upon recommendation for hire, completion of a criminal background check, National FBI check, and 39-month Motor Vehicle Record check is required.
May be required to possess and maintain a valid driver's license, with no DUIs or major traffic citations within the last three years.
If required to operate program vehicles, must meet the Tohono O'odham Nation tribal employer's insurance requirements for a driver's permit.

Responsibilities

For the Food Distribution Program, receive applications and review current certified recipients at food distribution centers throughout the Nation.
Record applicant information and verify income data with Social Services, Economic Security, Welfare, or other related agencies or departments.
Make home visits as needed to complete and verify information.
Maintain accurate and current information on certified recipients.
Review applications and make final eligibility determinations under established policies, procedures, and guidelines.
For the Family Assistance Program, interview applicants to determine eligibility for general assistance, financial aid, burial assistance, or emergency assistance.
Record and evaluate personal and financial data to determine initial or continued eligibility.
Explain eligibility and grant rules, payment methods, and legal rights to program clientele.
Assist applicants with financial assistance applications and review them for completeness, accuracy, and eligibility requirements.
Authorize grant amounts based on eligibility determinations.
Identify needs for other social services and refer clients to agencies and community resources.
Monitor recipient case records, create and maintain client case files, and generate required reports.
Perform other job-related duties as assigned and contribute to a team effort.