ELIGIBILITY SPECIALIST II - 60066996
About The Position
This professional position reviews actions completed by Economic Specialist I employees. The incumbent’s primary duty is to communicate with, motivate, train, and mentor employees, and requires detailed knowledge of eligibility processes, procedures, and computer systems used to determine public assistance eligibility and monitor and measure performance. The position also backs up the lobby supervisor when needed, assisting with escalations in the Gainesville Lobby, complex case problems, customer service, and organizing lobby workflow. The incumbent participates in conferences, staff meetings, mandatory training, and workshops, and performs special assignments and other related duties as required.
Requirements
- Detailed knowledge of eligibility processes, procedures, and applicable computer systems used to determine public assistance eligibility and monitor and measure performance.
Nice To Haves
- One or more years of experience determining eligibility for food stamps, Medicaid, and cash assistance is preferred.
Responsibilities
- Review and analyze case records in accordance with the Quality Management System Plan and operating procedures.
- Discuss case reviews with staff and use the case-reading process as a positive learning and individual-development experience.
- Ensure cases are corrected accurately and on time.
- Develop performance and planning initiatives and corrective action plans as needed.
- Resolve issues raised by internal and external customers.
- Evaluate and analyze performance data and complete related reports.
- Participate in planning and presenting performance reviews and in operational planning.
- Ensure personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed.
- Complete personnel-related activities.
- Provide effective and efficient training to employees.
- Review and interpret policies, procedures, and directives, coordinate their implementation, and ensure staff receive necessary technical assistance.
- Back up the lobby supervisor as needed, assist with lobby escalations and complex case problems, support customer service, and help organize lobby workflow.
- Maintain and develop professional knowledge and skills through assigned or required conferences, staff meetings, mandatory training, and workshops.
- Perform special assignments and other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
