ELIGIBILITY SPECIALIST II - 60047481

State of Florida • LARGO, FL

3d • $37,036 - $64,829

About The Position

This is an internal agency opportunity for qualified candidates currently employed with the Florida Department of Children and Families. The position is located in Pinellas County and involves professional work determining initial and ongoing eligibility for social service programs. The specialist reviews and analyzes error-prone and complex cases to evaluate service quality, conducts training, and monitors staff as appropriate.

Positions may be assigned to the Largo Family Resource Center lobby, the Transitional Unit, or a Generic-Full Unit. Teleworking is not available for the lobby or Transitional Unit assignments; it may be available for a Generic-Full Unit assignment. Some travel may be required. The facility is tobacco-free. The salary range is $1,424.46–$2,493.56 bi-weekly.

Requirements

• Two years of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service; an associate's degree or higher, or 60 semester or 90 quarter hours, may substitute for this experience.
• At least one year of work experience in the Florida Department of Children and Families Economic Self-Sufficiency Program as an Eligibility Specialist I determining eligibility.
• Knowledge of public assistance program objectives and policies, problem-solving techniques, training principles and practices, goal-setting techniques, and arithmetic.
• Skill operating a personal computer.
• Ability to perform complex arithmetic operations, conduct fact-finding interviews, and accurately prepare and maintain records and reports.
• Ability to work with diverse people and deal calmly and effectively in high-stress situations.
• Ability to compose documents involving technical information and interpret and apply regulations.
• Ability to prioritize and meet deadlines, establish and maintain effective communication, communicate effectively orally and in writing, and apply ethical business practices.

Responsibilities

• Review and analyze error-prone and complex cases to evaluate the quality of services.
• Conduct training and mentor staff.
• Plan, evaluate, lead, and guide staff toward continuous quality improvement.
• Correct complex casework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed