Dispatcher Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong communication skills — clear, calm, and professional under pressure.
• Ability to multitask and prioritize in a fast-moving environment.
• Basic math skills for tracking loads, yardage, and driver schedules.
• Comfortable using computers, dispatch software, and phones simultaneously.
• Reliable, punctual, and self-directed — this role requires minimal supervision.

Nice To Haves

• Prior dispatching, logistics, or construction industry experience.
• Familiarity with ready-mix concrete operations, batching, or delivery logistics.
• Experience with dispatch or plant management software (GEN3, Command, or similar).
• Knowledge of the local road network and job site access considerations.

Responsibilities

• Receive and process customer concrete orders, confirming mix design, yardage, delivery time, and job site details.
• Enter all orders accurately into the dispatch system and generate complete delivery tickets for the plant.
• Coordinate with CSRs and the Plant Manager to verify next-day orders and flag discrepancies before the shift begins.
• Dynamically adjust truck schedules throughout the day to meet changing job site demands and pour windows.
• Manage Will Call orders — do not dispatch until the customer's trigger call is received.
• Assign and dispatch mixer truck drivers to job sites based on schedule, geography, and truck availability.
• Monitor truck status in real time to maintain on-time delivery performance and maximize truck utilization.
• Communicate driver start times, job assignments, and return instructions clearly throughout the shift.
• Coordinate inter-plant truck swaps with Plant Manager and General Manager approval when needed.
• Track and document driver hours, load counts, and yardage against daily performance goals.
• Serve as the primary point of contact for customers calling to check on delivery status or make order changes.
• Proactively notify customers and salespeople when a delivery is running behind schedule — never wait for them to call.
• Resolve delivery conflicts, access issues, or load discrepancies quickly and professionally.
• Support COD order management — confirm payment arrangements are in place before trucks are dispatched.
• Maintain accurate daily dispatch logs including order details, driver assignments, delivery times, and any incidents.
• Submit the COD log daily — even when there is no COD activity to report.
• Assist with the Daily Operations Report and other morning paperwork as needed.
• Ensure driver activity aligns with DOT hours-of-service guidelines and company policy.

Benefits

• Competitive hourly pay, DOE
• Stable, year-round employment
• Opportunities to grow within the company
• Work alongside experienced plant and ops teams
• Be the hub that keeps daily operations moving
• Monday–Friday schedule (some Saturdays as needed)