Dispatcher Jobs

About The Position

Requirements

• High School Diploma or GED
• 3+ years in a position requiring strong communication skills
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• Basic knowledge of Microsoft Word, Excel, and Outlook
• Intermediate knowledge of DBS

Nice To Haves

• Some industry knowledge preferred

Responsibilities

• Maintains written record of communication to insure the customers are aware of scope of work to be performed
• Preorders parts and tooling as necessary
• Reviews problem work orders
• Invoicing & Closing work orders
• Initiates work order opening and assigns estimates value
• Updates work orders as the scope of the job changes
• Follows up with technicians on status of the assigned work order
• Provides communication to customer on schedules, warranty, etc.
• Provides communication to other cost centers for the purpose of scheduling component repairs and machine scheduling
• Communicates the new estimate to the customer via fax or e mail when the scope of work changes
• Prior to rework being completed, communicates with service manager the nature of the rework required
• Handles all incoming customer calls and inquiries pertaining to field service work
• Provides input to the Field Service Manager for truck and tool purchases
• Assists in identification and development of new market opportunities as they relate to Wagner Equipment Co.
• Serves as secondary contact for resident field servicemen
• Serves as initial contact for customers requiring field service repairs
• Adds segments to jobs as scope of job changes and changes job estimates at that time
• Establishes internal priority system for field manager to pick up workflow
• Communicates to the service clerk, information on problem jobs for resolution prior to invoicing (via the computer system or phone mail as a flagging system)
• Other duties as assigned by manager
• Assigns work orders to technicians as appropriate
• Provides input to the field service manager on employee performance and provides recommendations on employee appraisal and training needs
• Reports to the field manager any rework or non-productive activity on the part of technicians that occurs in the field operation

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K
• Company contribution up to 7% for retirement plans
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Supplemental life Insurance
• Critical Illness + Accidental Insurance
• ID WatchDog
• Discounted employee phone plans