HVAC Service Dispatcher

DiBiase Heating and Cooling Company•Coatesville, PA

7d•Onsite

About The Position

DiBiase Heating and Cooling Company is seeking a full-time HVAC Service Dispatcher to join their team in Coatesville, PA. The company, established in 2008, focuses on providing fast HVAC service and exceptional customer experiences. They value integrity, honesty, and quality, and aim to help employees reach their full professional potential by offering top-notch benefits, great pay, and a positive work culture. The HVAC Service Dispatcher will be the voice of the company, delivering world-class customer service, managing office operations, and supporting HVAC technicians in the field.

Requirements

At least two (2) years of related experience in the HVAC Industry as a Dispatcher
Ability to multi-task
High school diploma or GED
Typing speed of at least 50 WPM
Proficiency in Computer and MS Office Suite
Positive personality
Good Phone Etiquette
Ability to problem solve
Ability to independently prioritize tasks based on importance
Reliable transportation
Pass Background check

Nice To Haves

Genuine love for the service industry
Great interpersonal skills
Organized and detail-oriented professional
Ability to solve issues for clients with professionalism and patience
Excellent communication skills
Good time management skills
Ability to prioritize multiple tasks effectively
Pride in phone etiquette

Responsibilities

Act as the primary contact for clients via phone, email, and text message.
Schedule appointments for HVAC services.
Resolve customer issues effectively.
Serve as the primary contact for field technicians, assisting them in their roles.
Perform various office tasks to ensure smooth operations.
Maintain a clean and organized office environment.
Engage in training for customer service skills and software.
Answer phones, schedule appointments, and resolve customer issues.