Bilingual Service Coordinator & Dispatcher (French/English) — Remote

Jobs for Lebanon

10d • Remote

About The Position

Entreprises Fortin is seeking a Bilingual Service Coordinator & Dispatcher to manage inbound calls, organize jobs, and schedule field technicians for their plumbing and drainage services company. This role is central to the customer experience and business growth. The position is remote, full-time, and operates during Quebec business hours, which corresponds to an afternoon-to-evening shift in Beirut. Responsibilities include handling customer calls, understanding and classifying requests, booking appointments, scheduling technicians, coordinating with field crews, preparing invoices, processing billing, handling client communications, providing administrative support, and maintaining records in field-service management software and VoIP systems.

Requirements

• Full professional fluency in both French and English, spoken and written. Ability to clearly understand Quebec French (québécois) callers — including regional accents and vocabulary.
• 3–5 years of experience as a customer service representative or coordinator in a phone-based role, speaking directly with clients
• Excellent organizational skills and the ability to switch smoothly between reactive phone work and focused administrative tasks
• A reliable, high-speed internet connection and a proven backup power solution (UPS, inverter/battery, or generator) capable of keeping you online through outages for the full shift.
• A quiet, professional home-office environment suitable for continuous customer calls
• Comfort learning and working within dispatch/scheduling software and VoIP phone systems
• Strong problem-solving instincts; calm and organized under pressure

Nice To Haves

• Prior exposure to a trades or field-service business (plumbing, HVAC, drainage, construction, or home services)
• Experience dispatching or scheduling technicians / field crews
• Familiarity with Jobber, QuickBooks, or similar field-service and accounting tools

Responsibilities

• Answer inbound customer calls in French and English as the first point of contact, delivering a calm, professional, and reassuring experience
• Understand and classify each request (drainage vs. plumbing, emergency vs. scheduled, type of service) and capture accurate details
• Book appointments and on-site inspections into our field management software (Jobber)
• Schedule and dispatch field technicians efficiently — grouping jobs by geographic zone to minimize drive time and maximize productive hours
• Coordinate daily with field crews: confirm schedules, adjust for delays and emergencies, and keep everyone informed
• Prepare and send invoices, process billing, and follow up on outstanding payments
• Handle ongoing client communications and follow-ups (confirmations, reminders, status updates)
• Provide day-to-day administrative support to the internal team
• Work within our field-service management software and VoIP phone system to keep every job accurate and up to date

Benefits

• Highly competitive salary, paid in USD, based on your experience and skills.
• Professional headset and peripherals provided.
• Allowance toward strong internet connection.
• Allowance toward tools you may need for work.
• Real opportunity to grow in responsibility as the company expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed