French Bilingual Customer Service Representative (Remote)
About The Position
The Bilingual French Customer Service Representative supports customers with insurance-related questions and documentation associated with auto loans and leases. The role provides information, resolves issues, and maintains accurate customer records. It involves extensive phone work in a fast-paced remote environment and does not involve sales or collections. New hires complete a paid training program covering classroom instruction, systems, job shadowing, supervised calls, and ongoing coaching. Candidates must pass a training assessment before moving to their assigned schedule. The position is contract-to-hire, with a stated term of 3+ months, and is based remotely.
Requirements
- Fluent in French and English, both written and verbal.
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Ability to type at least 30 words per minute.
- Strong communication and problem-solving skills.
- Comfort spending most of the workday on the phone.
- Ability to work independently in a remote environment.
- Positive attitude and professional phone presence.
- Stable work history.
Nice To Haves
- Previous call center experience.
- Experience handling a high volume of calls.
- Customer support or customer service background.
- Experience with CRM or web-based systems.
- Financial services or insurance industry experience.
- Experience working with scripts and performance metrics.
Responsibilities
- Handle a high volume of inbound and outbound customer calls.
- Help customers resolve insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment concerns.
- Contact insurance providers to verify policy information and obtain required documentation.
- Explain insurance requirements and next steps clearly to customers.
- Document customer interactions and updates accurately in internal systems.
- Leave professional, scripted messages when customers or insurance representatives are unavailable.
- Follow established procedures, compliance guidelines, and quality standards.
- Meet productivity, attendance, and performance expectations.
- Maintain a positive and professional customer experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
