French Bilingual Customer Service Representative (Remote)
About The Position
The Bilingual French Customer Service Representative assists customers with insurance-related questions and documentation associated with auto loans and leases. The role provides information, resolves issues, and keeps customer records accurate and up to date. It is a fully remote position and does not involve sales or collections. The work involves spending much of the day on the phone in a fast-paced customer support environment. New hires complete a comprehensive paid training program that includes classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching and support. Candidates must successfully complete a training assessment before moving to their assigned schedule. Training runs Monday through Friday, 8:30 AM to 5:00 PM CST. Available schedules are Monday through Friday, 10:30 AM to 7:00 PM CST, or Tuesday through Friday, 10:30 AM to 7:00 PM CST, plus Saturday, 7:00 AM to 4:00 PM CST. This is a contract-to-hire position. The stated pay range is $16.00 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave, including PTO, vacation or sick leave. Eligibility and terms may vary.
Requirements
- Fluency in written and spoken French and English.
- High school diploma or equivalent.
- At least 1 year of customer service experience; examples include call center, retail, hospitality or restaurant, office support, data entry, or other customer-facing environments.
- Ability to type at least 30 words per minute.
- Strong communication and problem-solving skills.
- Comfort with spending most of the workday on the phone.
- Ability to work independently in a remote environment.
- Positive attitude and professional phone presence.
- Stable work history.
- Successful completion of a training assessment to transition to the assigned schedule.
Nice To Haves
- Previous call center experience.
- Experience handling a high volume of calls.
- Customer support or customer service background.
- Experience with CRM or web-based systems.
- Financial services or insurance industry experience.
- Experience working with scripts and performance metrics.
Responsibilities
- Handle a high volume of inbound and outbound customer calls.
- Help customers resolve insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns.
- Contact insurance providers to verify policy information and obtain required documentation.
- Explain insurance requirements and next steps clearly to customers.
- Accurately document customer interactions and updates in internal systems.
- Leave professional, scripted messages when customers or insurance representatives are unavailable.
- Follow established procedures, compliance guidelines, and quality standards.
- Meet productivity, attendance, and performance expectations.
- Maintain a positive, professional customer experience in every interaction.
Benefits
- Paid comprehensive training.
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
