Bilingual Customer Service Representative

Florida One Insurance • Hillsboro Beach, FL

5d • Onsite

About The Position

Florida One Insurance is seeking a full-time Bilingual Customer Service Representative to support its diverse client base onsite in a fast-paced environment. The representative will help customers resolve insurance-related issues, answer questions, and understand their policies, using English and Spanish to build trusting client relationships. The role works closely with the agent team and requires empathy, patience, professionalism, and accurate documentation. Compensation is $42,600 to $92,000 per year, based on experience and performance. The company offers medical, dental, vision, and life insurance, paid time off, support and guidance through the insurance licensing process, and opportunities for growth and development.

Florida One Insurance Agency specializes in personalized auto insurance solutions. Its mission is to empower clients with the knowledge and support to make informed decisions and build lasting relationships.

Requirements

• Fluency in English and Spanish, both verbal and written.
• Excellent verbal and written communication skills.
• Empathy, professionalism, and a strong customer-service orientation.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• A collaborative, team-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with the agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Support and guidance through the insurance licensing process
• Opportunities for growth and development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed