Bilingual Customer Service Representative

FieldTRUE•West Sacramento, CA

About The Position

Farm Fresh To You is an organic, family-owned farm that delivers produce and artisanal products directly to customers. The company describes its mission as connecting growers and consumers, supporting healthy eating and community nourishment, and using environmentally and economically sustainable practices. It has served its local community for almost 45 years while working to reduce its carbon footprint. The company is seeking a dynamic, customer-focused Bilingual Customer Service Sales Representative fluent in Spanish and English. The representative is the first point of contact for customers, helping with product inquiries, resolving concerns, recommending relevant products and services, and building long-term customer relationships. The role handles inbound and outbound interactions across calls, email, and chat, and supports customer satisfaction and sales goals.

Requirements

High school diploma or equivalent.
Fluency in Spanish and English, including written and verbal communication.
At least 1 year of experience in customer service and/or sales.
Strong communication, problem-solving, and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficiency with computers and CRM software.

Nice To Haves

Associate’s or bachelor’s degree.
Experience in a call center or similar environment.
Experience in food and agriculture, health, wellness, or nutrition.
Positive attitude and ability to work as a team player.

Responsibilities

Handle inbound and outbound customer calls, emails, and chats in Spanish and English.
Provide product and service information, resolve issues, and ensure customer satisfaction.
Identify customer needs and recommend appropriate products or services.
Maintain accurate records of customer interactions and transactions in the CRM system.
Collaborate with internal teams to resolve customer issues efficiently.
Stay up to date with product knowledge, promotions, and company policies.
Upsell and cross-sell products to meet or exceed sales targets.
Close deals effectively, present products and services confidently, and handle objections professionally.