Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time, onsite Bilingual Customer Service Representative to support its diverse client base in a fast-paced, customer-focused environment. The representative will resolve insurance-related issues, answer questions, and guide customers through their policies, using English and Spanish to build trusting relationships with clients. The role involves supporting customers during potentially stressful situations, so empathy, patience, and professionalism are essential. The salary ranges from $42,600 to $92,000 per year, based on experience and performance.
Requirements
- Fluency in English and Spanish, both verbal and written.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- A collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with policy updates, claims, and general insurance questions.
- Provide clear, empathetic support in both English and Spanish.
- Collaborate with the agent team to provide a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
