French Bilingual Customer Service Representative (Remote)

TEKsystems • Miami, FL

1d • $16 - $16 • Remote

About The Position

TEKsystems is seeking a bilingual French and English Customer Service Representative for a fully remote customer support team. The role assists customers with insurance-related questions and documentation associated with auto loans and leases. Representatives provide information, resolve issues, and maintain accurate customer records. The role is not sales- or collections-focused and involves spending much of the workday on the phone.

This is a full-time, contract-to-hire position based out of Miami, Florida, with an initial contract period of more than three months. New hires complete a paid training program covering classroom instruction, systems, job shadowing, supervised call handling, and ongoing coaching. Candidates must pass a training assessment before transitioning to their assigned schedule. The posted pay range is $16.00 per hour.

Requirements

• Fluency in French and English, both written and verbal.
• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Ability to type at least 30 words per minute.
• Strong communication and problem-solving skills.
• Comfort spending most of the workday on the phone.
• Ability to work independently in a remote environment.
• Positive attitude and professional phone presence.
• Stable work history.
• Successfully complete the training assessment to transition to the assigned schedule.

Nice To Haves

• Previous call center experience.
• Experience handling a high volume of calls.
• Customer support or customer service background.
• Experience with CRM or web-based systems.
• Financial services or insurance industry experience.
• Experience working with scripts and performance metrics.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Help customers resolve insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns.
• Contact insurance providers to verify policy information and obtain required documentation.
• Explain insurance requirements and next steps clearly to customers.
• Accurately document customer interactions and updates in internal systems.
• Leave professional, scripted messages when customers or insurance representatives are unavailable.
• Follow established procedures, compliance guidelines, and quality standards.
• Meet productivity, attendance, and performance expectations.
• Provide a positive and professional customer experience in every interaction.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off and leave, which may include PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED