Data Services Consultant - Bilingual (French/English)

UKG • ,

17h • $58,700 - $83,700

About The Position

UKG is seeking an energetic, customer-focused Data Services Consultant II to support implementation of its suite of products, with a focus on a core HRMS product. The role is part of a growing team responsible for high-quality implementations and requires customer service, organization, problem-solving, and knowledge of payroll and/or human resources concepts and data conversion.

The consultant works with customers and internal teams throughout data extraction and preparation. This includes gathering and validating legacy-system information and reports, supporting data conversion and issue resolution, tracking project tasks and communications, and maintaining data integrity and confidentiality. The role requires French speaking ability and advanced Microsoft Excel knowledge.

Requirements

• French speaking ability is required.
• Experience implementing or supporting HR, payroll, and benefits systems.
• Professional experience in customer service or customer support, including fostering positive working relationships with internal project teams and external customers.
• Advanced working knowledge of Microsoft Excel, including formulas, VLOOKUP, and Pivot Tables.

Nice To Haves

• Strong organization, extreme attention to detail, and the ability to work independently while meeting time frames and commitments.
• Willingness and aptitude to learn to navigate various client source legacy systems.
• Comfort working in an environment where business processes and tools are still being defined.
• General understanding of HR and payroll tax reports.
• Previous experience with client data mapping, translations, and data imports.
• Experience analyzing data, detecting anomalies, and performing data normalization.

Responsibilities

• Schedule and host initial customer meetings, explain implementation overviews and expectations, and host follow-up meetings for final employee data extraction tasks.
• Collect and validate implementation information and navigate legacy systems to gather relevant reports.
• Gather people data, payroll balances, and supporting reports for validation and tax purposes.
• Understand and use the basics and workflows of the ETL (Extract, Transform, Load) tool.
• Coordinate with internal resources to ensure gathered reports meet required specifications.
• Complete report-gathering checklists in preparation for handoff to the internal build team.
• Track and document required communications in a central repository.
• Support customers and internal teams when critical data issues or escalations arise.
• Maintain confidential employee information according to client needs and expectations.
• Provide analytical and data-conversion expertise as needed.
• Meet project milestones and due dates for data extraction and transformation.
• Track, manage, and resolve assigned open project issues and follow up on project-related items.
• Work with customers and internal teams to ensure data is clean and parsed in preparation for loading.
• Conduct analysis and research to resolve issues identified during data conversion.
• Maintain data integrity and confidentiality throughout extraction and preparation.

Benefits

• Flexible work arrangements.
• Performance-based bonus plan eligibility.
• Restricted stock unit awards may be part of total compensation.
• Benefits and rewards are offered; specific details are provided through the company benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed