Dispatcher

IMC Companies LLC•Charlotte, NC

70d

About The Position

Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicates and distributes appointment dates/times to drivers, owner operators, and/or fleets. Coordinates between all IMC locations to maximize drivers’ time. Assists drivers with equipment issues, detention time, rail billing, and any additional requests made of drivers. This is an entry-level position and will involve training.

Requirements

Data entry skills
Good communication and organizational skills
1 to 2 years dispatch experience
Familiarity with DOT Regulations
Familiarity with Hazardous Materials
Computer literate
Ability to multi-task
Familiarity with Charlotte Intermodal market
Experience dispatching out of the CSX, NS and CIT ramps in Charlotte
Knowledge of HOS
Experience dealing with the CMC depot

Responsibilities

Exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city.
Maintain A to B dispatching.
Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
Apply any additional charges and notify customer service of changes.
Track/Maintain yard report, MDR, CNI, and Divisional Pool.
Actively participate in driver recruiting and retention.
Request rail billing.
Process ATP’s and Non-Productive pay. Review preliminary payroll.
Oversee drivers HOS and ELD updating.
Manage roadside repair.
Oversee and manage Rail/Port pins – reservations – LFD.
Operate with a sense of urgency while handling challenging environments.
Perform other duties as assigned.