Asphalt Dispatcher
About The Position
The Asphalt Dispatcher coordinates customer orders, material loading, and deliveries. The dispatcher reviews schedules and customer orders at the beginning of and throughout each shift, directs plant and loader operators and drivers, and ensures delivery tickets and truck weights are handled according to procedures. The role receives customer orders, assists customers with product selection and company policies, balances customer needs with cost-effective delivery scheduling, prepares the next business day’s driver schedule, reports delivery problems, and completes daily sales and operational reports. The position is 100% in office.
Requirements
- Ability to maintain satisfactory customer relations and provide excellent customer service by phone and in person.
- Ability to work independently, make decisions, and communicate effectively with customers and truckers.
- Ability to plan ahead for timely deliveries, work at a fast pace, prioritize tasks, handle multiple tasks concurrently, and work under pressure.
- Knowledge of paving, concrete, construction materials, trucks, and transportation requirements and regulations.
- Computer skills for recording information and creating reports.
- Ability to schedule and organize large numbers of people and equipment efficiently and quickly.
- Valid driver's license.
Responsibilities
- Review schedules and individual customer orders at the beginning of and throughout shifts to understand daily business demands.
- Direct plant operators, loader operators, drivers, and batch plant operators on materials to load and customer job sites for delivery.
- Weigh company and non-company trucks before and after loading aggregate products and prepare delivery tickets for all loads leaving the yard.
- Report delivery problems promptly to service or sales representatives.
- Receive customer orders by telephone, radio, or in person; help customers identify suitable products and explain order confirmation and delivery policies; record orders on forms and in the schedule book.
- Balance company delivery costs and rates with customer demands, and schedule drivers for the next business day according to customer orders.
- Complete daily reports on product sales, allowances and adjustments, delivery problems, and other matters.
- Perform other duties as assigned.
Benefits
- Training and development programs
- Discretionary bonus or equity package
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
