City Delivery Dispatcher
About The Position
This role is responsible for coordinating and overseeing the city route schedule, functions, and delivery specialists of a "hub" store to "spoke" stores. The dispatcher serves as the main contact person for city delivery service, ensuring orders are received, parts are accurately pulled and ready for delivery, and the delivery area is maintained in an organized manner. The position also involves monitoring hub systems and routes for efficiency improvements, ensuring team members adhere to company policies for clocking in and out, researching undelivered parts, and collaborating with the store manager to ensure route coverage and vehicle maintenance. Additionally, the dispatcher provides performance input for delivery specialists.
Requirements
- Ability to quickly match alphanumeric sequences
- Good interpersonal communication skills
Nice To Haves
- Familiar with automotive parts
- Ability to drive a manual transmission vehicle
- Fluency in multiple languages (Spanish is highly desired)
Responsibilities
- Serve as contact person for city delivery service.
- Receive orders from stores via phone or invoice, ensure parts are pulled and ready for delivery by scheduled time.
- Ensure accuracy of each order pulled prior to city delivery specialist picking up order for delivery.
- Maintain organized, clean city delivery area divided into areas/bins for each spoke store.
- Ensure hub delivery specialists are running on schedule and/or communicate any delays to stores remaining on route.
- Continually monitor hub system and routes for ways to increase efficiency, productivity, and/or reduce expenses. Communicate recommendations to store manager.
- Make sure all team members assigned to hub are clocking in and out according to company policy.
- Research any parts not delivered as scheduled and make any necessary billing adjustments.
- Work with store manager to ensure route is covered in the absence of regular city delivery specialist.
- Work with store manager and delivery specialist to ensure vehicles are well maintained and inspections are completed thoroughly and accurately. Ensure daily mileage is logged into asset management for all vehicles.
- Provide input to store manager with regard to delivery specialists’ performance in preparation for performance evaluations.
Benefits
- Competitive Wages
- Paid Time Off
- Stock Purchase Plan
- 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance
- Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
