Non-Lateral

City of Benicia•Benicia, CA

73d•Onsite

About The Position

The City of Benicia is accepting applications for Public Safety Dispatcher to establish an eligibility list for future vacancies. This position offers a dynamic work environment, excellent benefits, and opportunities for additional compensation. This role involves receiving 911 emergency and routine calls for service, monitoring radio traffic, dispatching Police and Fire units, processing and filing crime reports and other Police Department documents, and performing other related tasks. The Public Safety Dispatcher is assigned to the Communications Center within the Police Department.

Requirements

Must have taken the POST Dispatcher written exam.
Must submit a valid typing certificate verifying a minimum of 35 words per minute.
Equivalent to graduation from high school.
One (1) year of clerical experience, preferably including experience involving direct public contact (for Public Safety Dispatcher I).
At least three (3) years of dispatch experience for a POST-certified public safety law enforcement agency and a POST Dispatcher Intermediate Certificate, OR a minimum of six (6) years of full-time equivalent dispatch experience for a POST-certified public safety law enforcement agency (for Public Safety Dispatcher II).
Must possess a valid California Driver’s License by time of appointment.
Must have the ability to work any shift, holidays, weekends, scheduled and emergency overtime and work under potentially stressful situations.
Must adhere to POST Code of Ethics, display loyalty to the department, city government and community.
Must be able to sit for long periods of time and meet the standards of stature by physical exam.
Must pass a polygraph and psychological screening, background investigation, written and oral examinations.
Must have no record of felony criminal convictions or misdemeanor convictions, which could affect credibility as a witness in a court of law.
Minimum age of 18 years by date of employment.

Nice To Haves

Recent experience in 911 emergency communications for a POST-certified agency.
Completion of or current enrollment in the POST Basic Dispatch Course.
A POST Dispatcher written exam T-score of 53 or higher, issued within the past two years.

Responsibilities

Operates a computer keyboard to provide input information to the Police Information Network (PIN) System, the California Law Enforcement Telecommunications System (CLETS) and other data processing equipment.
Receives 911, emergency and non-emergency calls for service for Police and Fire services from the public, determining the location and priorities for action.
Dispatches calls to field personnel, monitors progress, location and needs of field personnel during specific and general activity in accordance with established procedures.
Operates a computer aided dispatching (CAD) and records maintenance system (RMS) memorializing the dispatching of Police and Fire units.
Monitors, makes inquiries and entries into the automated Criminal Justice Information System (CJIS) and the National Crime Information Center (NCIC) databases.
Processes, routes and files arrest reports, crime reports, District Attorney packets, missing person reports, warrants, subpoenas, citations, registers, dispositions, alarms, restraining orders, fingerprints, booking photographs, RAP sheets, and other miscellaneous departmental paperwork.
Answers departmental telephones, provides accurate and thorough information to the public requesting assistance, directs calls, and takes messages.
Assists walk-in citizens in the front lobby with complaints, reports, and other requests at the front counter.
Monitors and responds to station alarm activations for Police, Fire and Public Works.
Maintains operating knowledge of communications and office equipment within the Communications Center and requests repairs when needed.
Receives calls for service and dispatches on-call Public Works personnel after business hours.
Assists with the training of other employees within the Communications Center as assigned.