(USA) Dispatcher

Morrison Express•Elk Grove Village, IL

73d•Onsite

About The Position

The Dispatcher will be responsible for problem resolution with appointments and deliveries, monitoring clearance progress, and dispatch modification based on freight availability for outbound shipments. This role requires maintaining a close relationship with key carriers, ensuring timely security information input into the TMS system, and managing dispatch costs within TMS. The Dispatcher will also be a team player, supporting colleagues with their workload as needed. Key tasks include checking import freight uplift status by working with large datasets in Excel, reaching out to receivers for appointments, following up with the Air Import Team on clearance, preparing documentation packets, confirming freight availability at the warehouse, procuring reliable transportation from truckers, preparing finalized shipping BOL/Dispatch, and monitoring shipment and delivery progress. The role involves updating milestones in a timely manner and opening trouble tickets for issues with appointment scheduling. Maintaining costs, resolving accrual issues, and working closely with the account manager to provide timely and accurate information are also essential. Other duties as assigned by management.

Requirements

High school diploma.
Minimum of 2 years of industry experience (dispatch, import, analytics, etc.).
Advanced MS Excel skills (work with large data set – filtering, information extraction, knowledge of pivot tables a plus).
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Ability to multitask in a fast-paced environment.
Strong communication skills both verbal and written.
Team-player – must be willing to collaborate and assist the team whenever possible.
Must have a can-do attitude with the ability to think outside the box when needed.
Must be able to work Sundays through Thursdays from 7:00am to 3:30 pm

Nice To Haves

Knowledge of pivot tables a plus.

Responsibilities

Problem resolution with appointments and delivery.
Monitoring of clearance progress and dispatch modification based on freight availability for outbound.
Close relationship with key carriers and responsibility for timely security information input into TMS system.
Cost maintenance for Dispatches in TMS.
Team player capable of supporting other team members with their workload if needed.
Check import freight uplift status by running and working large data set in excel.
Reach out to receivers for appointments.
Follow up with Air Import Team on clearance and prepare documentation packets.
Confirm freight availability at warehouse.
Reach out to truckers to procure reliable transportation.
Prepare finalized shipping BOL / Dispatch.
Monitor shipment (driver on time arrival) and delivery (POD).
Update milestones (appointment request, appointment confirmed, actual appointment date, estimated delivery date) in timely manner.
Open trouble tickets for issues with appointment scheduling.
Maintain cost and resolve accrual issues.
Work closely with account manager to provide timely and accurate information.