Service Dispatcher / Administrative Management Trainee
About The Position
Controlled Climate Systems, Inc. is hiring a Service Dispatcher to support our commercial HVAC service operations and grow into a broader administrative management role over time. This is not intended to be a dispatcher position forever. You'll start by learning the day-to-day operation from the ground up -- coordinating technicians, communicating with customers, assisting with billing, and helping us recruit service technicians. As you become confident in our systems and prove you can take ownership, the role will expand into greater administrative and management responsibility. We're looking for someone sharp, organized, highly trainable, and ambitious. You do not need to know everything on day one. You do need to learn quickly, communicate well, follow through, and want to build a career rather than simply hold a job. About Controlled Climate Systems We've been serving Western Pennsylvania since 1971, delivering commercial and industrial HVAC service, maintenance, and installation. Still family-owned and based in Canonsburg, our reputation is built on integrity, quality work, and a team that supports each other. At CCS, the office supports the field. Our dispatch and administrative team plays a critical role in keeping technicians productive, customers informed, and the service department running smoothly.
Requirements
- Smart, organized, and able to learn quickly
- Strong communication and customer-service skills
- Comfortable working in a fast-moving environment where priorities can change throughout the day
- Able to stay calm, organized, and professional when handling multiple requests
- Strong attention to detail and follow-through
- Comfortable with computers, email, spreadsheets, and business software
- Willing to learn billing, service administration, recruiting, and operational processes
- Confident speaking with customers and field technicians by phone
- Self-motivated and able to take increasing ownership over time
- Interested in developing into an administrative or management-level role
Nice To Haves
- Previous dispatch, customer service, administrative, HVAC, construction, or service-industry experience is helpful, but we are willing to train the right person
Responsibilities
- Dispatch and coordinate commercial HVAC service technicians throughout the day
- Communicate with customers regarding service calls, scheduling, updates, and follow-up
- Help prioritize incoming service requests and make adjustments as schedules change
- Maintain accurate customer, technician, job, and service information
- Assist with billing, invoicing, paperwork, and administrative follow-through
- Track open service calls and make sure outstanding items are completed
- Coordinate information between technicians, customers, vendors, and management
- Help maintain service agreements, job records, and internal documentation
- Assist with recruiting and hiring service technicians as you become familiar with the department
- Support onboarding and administrative coordination for new hires
- Learn our CRM, dispatch, accounting, and service-management systems
- Take on additional administrative responsibilities as your knowledge and capabilities grow
- Gradually develop toward a broader service administration and management position
Benefits
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off, holidays, and vacation
- Paid training on our systems and processes
- Referral program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
