Winter 26/27: Dispatcher
About The Position
The Mountain Operations Dispatcher is an integral part of the resort operations team, coordinating activities to help ensure a seamless and safe guest experience. The role manages communications and responds to emergencies and guest requests in a fast-paced, dynamic environment. The dispatcher monitors two-way radio communications among Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff; relays important information and announcements; coordinates responses to emergencies and incidents; assists guests by arranging services such as transportation and medical attention; handles guest inquiries; and maintains accurate communication and incident records. The position is seasonal and part-time at Killington Resort in Killington, Vermont. Compensation is $19.00–$19.95 per hour, adjusted based on experience.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Proficiency in using two-way radios and communication systems.
- Ability to work in high-stress situations and make quick decisions.
- Ability to sit for extended periods and use communication equipment.
Nice To Haves
- Some college coursework or relevant certifications.
- Previous dispatch, emergency response, or customer service experience.
- Knowledge of skiing and snowboarding terminology and resort operations.
Responsibilities
- Monitor and facilitate two-way radio communications between Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff.
- Relay important information, updates, and emergency announcements to relevant departments and guests.
- Maintain clear and professional communication with resort employees to support smooth operations.
- Serve as a point of contact during emergencies and coordinate responses among Ski Patrol, Lift Maintenance, and other relevant teams.
- Dispatch Ski Patrol to accidents, injuries, and other resort incidents.
- Dispatch Lift Maintenance to mechanical and electrical lift problems.
- Coordinate services for guests in need, including transportation and medical attention.
- Answer guest inquiries and provide information about resort services and events.
- Maintain accurate logs and records of communications, incidents, and responses.
- Assist in compiling incident reports.
- Collaborate with Ski Patrol, Guest Services, Maintenance, and other resort departments.
Benefits
- Season pass for the employee and dependents.
- Privileges at several other resorts.
- Discount programs for food and beverage, retail and rental, tickets, and other offerings.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
