Winter 26/27: Dispatcher
About The Position
The Mountain Operations Dispatcher coordinates activities across resort operations to help ensure a safe, seamless guest experience. The role manages communications, responds to emergencies and guest requests, and works with resort teams in a fast-paced environment. The Dispatcher monitors two-way radio communications among Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff; relays important information and emergency announcements; and maintains clear, professional communication. The role coordinates emergency responses, dispatches Ski Patrol to incidents and Lift Maintenance to lift problems, and assists guests by arranging services such as transportation or medical attention. The Dispatcher also answers guest inquiries, maintains communication and incident records, assists with incident reports, and collaborates with resort departments.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to use two-way radios and communication systems.
- Ability to work in high-stress situations and make quick decisions.
- Ability to sit for extended periods and use communication equipment.
Nice To Haves
- Some college coursework or relevant certifications.
- Previous dispatch, emergency response, or customer service experience.
- Knowledge of skiing and snowboarding terminology and resort operations.
Responsibilities
- Monitor and facilitate two-way radio communications among Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff.
- Relay important information, operational updates, and emergency announcements to relevant departments and guests.
- Maintain clear and professional communications with resort employees.
- Serve as a point of contact for emergencies and coordinate responses with Ski Patrol, Lift Maintenance, and other relevant teams.
- Dispatch Ski Patrol to accidents, injuries, and other resort incidents.
- Dispatch Lift Maintenance to mechanical and electrical lift problems.
- Coordinate services for guests in need, including transportation and medical attention.
- Respond to guest inquiries and provide information about resort services and events.
- Maintain accurate logs and records of communications, incidents, and responses.
- Assist in compiling incident reports.
- Collaborate with Ski Patrol, Guest Services, Maintenance, and other resort departments.
Benefits
- Season pass for the employee and dependents.
- Privileges at several other resorts.
- Discount programs for food and beverage, retail and rental, tickets, and other offerings.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
