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Director, Channel Programs & Enablement

Kong•San Francisco, CA
•$170,000 - $210,000
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About The Position

The Director, Channel Programs & Enablement is responsible for designing, building, and managing partner programs that support Kong’s channel business. The role develops program collateral, documentation, and onboarding tools, and builds and administers a partner portal using Salesforce and a partner relationship management system. The portal supports partner interactions such as lead registration, opportunity tracking, and commissions. The director works with Channel Operations and IT to implement channel strategy, reporting, workflows, and program governance. The role also designs channel enablement certifications and badges, coordinates partner training and tools with cross-functional teams, and manages partner agreements and contracting with Legal. The director communicates program updates internally, gathers partner feedback to improve programs and processes, and builds a team responsible for channel programs, enablement, the partner portal, communications, and MDF and incentive management.

Requirements

  • Prior experience building and running partner programs, channel enablement, channel marketing, and/or channel development in the technology or services space.
  • Ability to thrive in a fast-paced, ever-changing environment.
  • Problem-solving skills and self-motivation.
  • Exceptional oral and written communication and presentation skills.
  • Strong interpersonal skills.
  • Ability to conceptualize and sell ideas internally.
  • Excellent time-management and multitasking abilities.
  • Innovation and ability to build consensus.
  • Ability to work effectively as a team member and excel as an individual contributor.
  • Shares Kong’s values and works in accordance with them.
  • Leadership experience appropriate to a director-level role at Kong.
  • Ability to travel if needed and comply with the company’s travel policy.

Responsibilities

  • Design, build, and manage partner programs supporting Kong’s channel business.
  • Develop partner program collateral, documentation, and onboarding tools to improve the partner experience and communicate program details.
  • Develop the partner portal using Salesforce and a partner relationship management system, working with Marketing and Channel Operations.
  • Manage and administer the partner portal, including tools for lead registration, opportunity tracking, and commissions.
  • Work with Channel Operations and IT to implement channel strategy, data and reporting, system workflows, and operational governance.
  • Design the channel enablement certification and badge model; work with Channel Marketing, Channel Services, Customer Success, and Sales Enablement on partner enablement tools and training and implement them as part of the program.
  • Manage and administer partner agreements and contracting in coordination with Legal.
  • Communicate channel programs, strategies, events, and updates internally to promote alignment across the business.
  • Work cross-functionally with Marketing, Product, Legal, and Finance to implement and grow partner programs and ensure business alignment.
  • Solicit partner feedback on programs and processes and implement changes, including through Partner Advisory Councils and channel teams.
  • Build a team to manage channel programs, enablement, the partner portal, communications, and MDF and incentive management.

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What This Job Offers

Job Type

Full-time

Career Level

Director

Education Level

No Education Listed

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