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Director, Product - US Retirement

Manulife•Boston, MA
•Hybrid

About The Position

Manulife John Hancock Retirement is redefining its US Retirement business to help customers save for retirement. Working within a SAFe agile delivery model, the team develops solutions that create engaging and streamlined experiences for retirement plan customers and intermediaries. The Product Director leads planning, prioritization, governance, and execution of the organization’s Risk, Regulatory, and Compliance Book of Work (BoW). The role coordinates across Compliance, Legal, Risk, Technology, Operations, and Product teams to ensure regulatory requirements are understood, translated into actionable business capabilities, and delivered successfully. It monitors regulatory developments, assesses business impacts, supports enterprise readiness, and drives cross-functional execution so compliance obligations are met while minimizing customer, operational, and business disruption. The Director partners with Compliance and business leadership, balancing regulatory obligations with strategic business objectives.

Requirements

  • At least 5 years of experience in US retirement and familiarity with U.S. regulatory environments.
  • Experience leading complex cross-functional initiatives.
  • Experience working within Agile, SAFe, or product operating models.
  • Strong understanding of regulatory, compliance, risk, governance, or audit functions.
  • Demonstrated ability to influence without direct authority.
  • Exceptional stakeholder management and executive communication skills.
  • Experience developing roadmaps, strategic plans, and governance frameworks.
  • Strong analytical and problem-solving capabilities.

Responsibilities

  • Serve as the primary business lead and strategic partner for Regulatory, Compliance, and Risk initiatives.
  • Build working relationships with Compliance, Legal, Risk, Audit, and business stakeholders.
  • Translate regulatory requirements into business, product, process, data, and technology impacts.
  • Coordinate business responses to new and changing regulatory requirements.
  • Lead regulatory impact assessments and facilitate decision-making with senior stakeholders.
  • Track and deliver regulatory commitments, findings, and remediation activities.
  • Own the end-to-end Risk, Regulatory, and Compliance Book of Work roadmap.
  • Partner with technology and business leaders to prioritize work based on risk, regulatory obligations, business value, and implementation complexity.
  • Develop annual and multi-year regulatory roadmaps aligned to enterprise strategy.
  • Monitor dependencies, risks, and execution progress across initiatives.
  • Facilitate governance forums and provide transparent reporting to leadership.
  • Ensure initiatives are adequately funded, staffed, and sequenced for successful delivery.
  • Analyze industry and regulatory trends to identify emerging impacts and opportunities.
  • Recommend strategic responses to evolving regulatory requirements.
  • Drive cross-functional planning across Product, Operations, Technology, and Shared Services teams.
  • Identify opportunities to improve processes, controls, governance, and operating models.
  • Promote scalable, sustainable compliance capabilities rather than one-time solutions.
  • Develop reporting and metrics to measure regulatory program health and compliance readiness.
  • Influence and align senior leaders across multiple organizations.
  • Facilitate discussions involving competing priorities or resource constraints.
  • Prepare executive-level presentations, recommendations, and business cases.
  • Communicate complex regulatory topics in clear business language.
  • Build organizational awareness and readiness for regulatory change.

Benefits

  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short- and long-term disability insurance
  • Life and AD&D insurance
  • Adoption and surrogacy benefits
  • Wellness benefits
  • Employee and family assistance plans
  • Retirement savings plans, including pension and 401(k) plans
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time annually
  • Statutory leaves of absence
  • Incentive compensation tied to business and individual performance

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