Director, Client Services - Healthcare (Remote)

ACCESS TELECARE•Dallas, TX

1d•Remote

About The Position

Access TeleCare is seeking a dynamic and strategic Director of Client Services to lead client relationships and drive growth within its Service Lines. The role works with client executives, leaders, and clinical staff at hospitals, health systems, and similar facilities, providing guidance on strategy, objectives, and future opportunities with Access TeleCare. It reports to the Senior Director of Client Services. The Director owns the client experience in an assigned territory after implementation, supports service-line value, coordinates resolution of client inquiries, and works across internal departments to advance client initiatives. The role involves regular client calls, quarterly business reviews, onsite visits, executive-level relationship management, and acting as an escalation point for satisfaction issues. Travel within the assigned territory and to corporate offices is 30–40%.

Requirements

Bachelor’s degree required.
At least 6 years of experience in a customer-facing account management role within healthcare or a related field.
Ability to apply strategic, critical, and analytical thinking to resolve customer issues and requests.
Comfort communicating with and presenting to employees at all levels in a hospital setting, including C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff.
Ability to serve as the subject matter expert on assigned clients for internal stakeholders and report on trends, issues, and opportunities.
Organized and project-management-oriented.
Interest in working with current clients rather than prospecting for and calling on new business.
Successful use of CRM applications for documentation and information gathering.
Ability to clearly communicate information using Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to organize data for face-to-face, video, or phone-based meetings, internally and externally.
Ability to thrive in a high-growth, fast-paced organization.
Must be able to travel 30–40% within the territory and to corporate offices.
Must be able to remain in a stationary position 50% of the time.

Nice To Haves

At least 2 years of experience working in the Behavioral Health space.

Responsibilities

Own the overall client experience in the assigned territory and manage customer relationships after implementation.
Articulate service-line value and facilitate resolution of customer inquiries.
Work cross-functionally with Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts teams to drive client initiatives.
Conduct monthly calls, quarterly business reviews, and onsite client visits to maintain client health and strengthen partnerships.
Influence client experiences at the executive leadership level and act as the escalation point for relationship satisfaction issues.
Represent client needs while serving as a strong representative of Access TeleCare, with minimal supervision.
Report client trends, issues, and opportunities to internal stakeholders to help improve product offerings and operations.
Identify growth opportunities within an assigned book of business.
Travel 30–40% within the assigned territory and to corporate offices.
Perform other duties as assigned.