Client Services Specialist (Healthcare Benefits) - Fully Remote

Allied Benefit Systems•Chicago, IL

3d•$25 - $25•Remote

About The Position

The Client Services Specialist provides excellent service to Allied Benefit Systems members, including HR representatives, brokers, and other clients. The role serves as the primary point of contact for inquiries and issues and is responsible for providing timely, professional, and courteous resolution. This fully remote position requires a cable broadband or fiber-optic internet connection with speeds of at least 100 Mbps download and 25 Mbps upload. It is a standard desk role involving extended sitting and computer work.

Requirements

High school diploma or GED required.
1 to 3 years of medical claims experience required.
Customer service skills.
Intermediate-level work experience with Microsoft Office applications, including Word, Excel, Access, and PowerPoint.
Experience with web-based applications required.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and delegate them when appropriate.
Ability to function in a fast-paced and sometimes stressful environment.
Cable broadband or fiber-optic internet service with at least 100 Mbps download and 25 Mbps upload.

Nice To Haves

College degree preferred.
Claim processing experience is a plus.
Experience with the RIMS Claim Processing System preferred.

Responsibilities

Act as a liaison between clients or brokers and Allied executives and departments involved with benefit plans.
Promptly communicate client complaints to relevant departments, including Claims, Eligibility, and Account Management.
Provide additional support to Account Managers as needed.
Communicate with clients and brokers about claim issue resolution, reporting, and industry-related and legislative information.
Follow up on month-end strategy by closing open claim issues.
Troubleshoot, identify, and improve internal processes with various Allied departments.
Work with and foster relationships with internal teams such as Claims and Eligibility.
Help facilitate renewals of existing cases by managing claim reviews and service-level expectations.
Perform other duties as assigned.