Funeral Director

SCI Shared Resources•Pearland, TX

1d•Onsite

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with the family’s wishes, company expectations, and applicable laws. As the licensed Funeral Director, this role is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The position receives or initiates calls to next of kin, gathers and confirms information, schedules arrangement appointments, and leads arrangement conferences. It discusses available benefits, promotes funeral, cemetery, and crematory services and merchandise, and may perform Funeral Services Counselor/Advisor responsibilities when that person is unavailable. The Funeral Director also oversees service arrangements, ceremonies, event planning, memorial products, and related duties. The role works under general guidance and is expected to comply with regulations, policies, and procedures; seek guidance as needed; and take initiative in managing assignments and workload. Work takes place indoors and outdoors in all seasons and weather. Professional business attire is required when interacting with families. Availability may need to extend beyond normal business hours; nights and weekends are frequently necessary.

Requirements

Graduated from an accredited school or college of mortuary science.
Hold a current Funeral Director license in the practicing state.
Have a valid state driver’s license and an acceptable driving record to operate company-owned vehicles.
Demonstrate cognitive ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Be process- and results-oriented, motivated to keep projects moving by removing obstacles and exploring alternatives.
Have a positive attitude, motivation to advance industry and business understanding, and strong self-motivation.
Ability to build professional, trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and the ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to push and pull up to 150 pounds on flat or inclined flooring or ramps.
Ability to work indoors and outdoors during all seasons and weather.
Ability to wear professional business attire when in contact with families.
Ability to sit or stand for frequent continuous periods of up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Flexibility to work outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin, confirm contact information and needs, schedule arrangement appointments, and send appointment confirmations.
Perform removals or transfers when needed, care for the deceased respectfully, and update removal status in proprietary software.
Greet next of kin and facilitate arrangement conferences, assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including Veterans benefits, and promote funeral, cemetery, and crematory services and merchandise.
Transition arrangement conferences to a Funeral Services Counselor/Advisor for cemetery property and merchandise options, pricing, and contract completion; perform those responsibilities when the counselor/advisor is absent.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements.
Preside as Master of Ceremonies at visitation, funeral, and graveside services in a professional, organized, and caring manner consistent with company standards.
Attend graveside services included in the purchase agreement and be present when a casket is placed in a grave, crypt, or burial vault; verify that personal belongings are removed before burial according to the arrangements.
Visually inspect the deceased and adjust casket dressing, attire, or makeup, or communicate concerns to preparation staff.
Inspect services against contractual arrangements and family expectations, initiate corrective action when appropriate, and guide service team members as needed.
Interact with families to fulfill their death-care requests and obtain leads for pre-need services.
Plan events and resources, including ordering music, flowers, or catering according to arrangement requests.
Produce memorial products, which may include scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms before services and clean and restore them afterward; identify property needing repair and deliver family memorabilia when needed.
Perform attendant duties as needed, such as parking attendant, driver, usher, pallbearer, or courier.
Attend community or charity events to represent and promote the location or market.
Ensure compliance with local, state, and federal regulations and company policies and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance and coaching; notify the manager when workload is light and volunteer for additional work.
Adapt to new work structures, processes, requirements, or cultures and complete other assigned responsibilities.