Funeral Director

Service Corporation International•Pearland, TX

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, this role is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment. The position works under general guidance and collaborates with peers or a manager for support, accuracy, and development while ensuring compliance with local, state, and federal regulations. The role receives or initiates calls to next of kin, gathers and confirms information, schedules arrangement appointments, and facilitates arrangement conferences. It may include removals or transfers, care of the deceased, discussion of benefits and available services, and review and authorization of contract revisions. The Funeral Director coordinates with a Funeral Services Counselor/Advisor on cemetery property, merchandise options, pricing, and contracts, and may perform those responsibilities when that colleague is absent. The Funeral Director confirms authorization for services and serves as Master of Ceremonies at visitations, funerals, and graveside services. Duties include inspecting the deceased and service arrangements, addressing concerns, supporting the family, and ensuring contractual arrangements and family expectations are met. The role also plans and prepares events, coordinates resources such as music, flowers, and catering, creates memorial materials, handles post-event cleanup and delivery of memorabilia, and may perform attendant duties or represent the location at community events.

Requirements

Graduation from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, with motivation to advance projects by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and willingness to continually advance industry and business knowledge.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Flexibility to work outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; obtain or confirm information, discuss needs, schedule arrangement appointments, and send confirmations.
May perform removals or transfers, care for the deceased respectfully, and update removal status in company software.
Greet next of kin and facilitate arrangement conferences, assess needs, discuss available insurance and benefits, and present funeral, cemetery, crematory, and merchandise services.
Transition arrangement conferences to a Funeral Services Counselor/Advisor for cemetery property, merchandise, pricing, and contract completion; perform those duties when the colleague is absent.
Review and authorize revisions to merchandise and service contracts.
Confirm authorization to proceed with service arrangements and preside over visitation, funeral, and graveside services as Master of Ceremonies.
Attend graveside services included in the purchase agreement and be present when the casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed before burial.
Inspect the deceased, casket dressing, attire, or makeup and communicate concerns to preparation staff.
Inspect service arrangements against contracts and family expectations; initiate corrective action and provide guidance to service team members as appropriate.
Interact with families and guests to fulfill death care requests and obtain leads for pre-need services.
Plan events and order resources such as music, flowers, or catering.
Produce memorial materials, including scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms and, after events, clean and store items, identify property needing repair, and deliver family memorabilia.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May represent and promote the location or market at community or charity events.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance and coaching, communicate when workload is light, and volunteer for additional work.
Adapt to new work structures, processes, requirements, or cultures and complete additional responsibilities as requested or assigned.
Ensure compliance with applicable local, state, and federal regulations.