Senior Manager, Product Design
Capital One • McLean, VA2d • Hybrid
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Senior Manager, Product Design
Capital One•McLean, VA
•Hybrid
About The Position
Capital One is seeking a Senior Manager, Product Design to join the AI/ML Design Team within its Experience Design organization. The role leads designers building internal platforms Capital One associates use to develop AI-powered applications. Working closely with platform product managers and engineering leaders, the Senior Manager defines the experience strategy and vision for the enterprise GenAI platform, manages the design backlog, and develops design talent. The role requires deep engagement with the platform infrastructure and technical stack to help teams across the company deliver experiences that create business value and improve customers’ lives. The Senior Manager combines product design craft and people leadership to co-create solutions to complex problems, shape product strategy, and build a high-performing team culture. Responsibilities include applying interaction, visual, and service design expertise; overseeing appropriate tools, platforms, frameworks, and design systems; and guiding creation of artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes. The role also sets goals aligned with portfolio strategy, manages stakeholders, removes barriers, develops designers, and drives alignment across product, technology, and business partners. The role advocates for human-centered approaches informed by data and research, uses business and market knowledge to guide design engagement and portfolio priorities, and owns problem-solving approaches while balancing competing interests. It involves cross-organizational collaboration and presenting work across levels and functions to make complex ideas accessible and influence stakeholders. The ideal candidate has a strong portfolio demonstrating leadership, process, results, and impact. This position is hybrid and requires adherence to Capital One’s hybrid policy regarding on-site presence at the designated office location. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers health, financial, and other benefits; eligibility varies by employment status and management level. Capital One will not sponsor new employment authorization or provide immigration-related support for this position.
Requirements
- At least 6 years of experience in a Product Design role.
- At least 6 years of experience with design and prototyping tools such as Figma.
- At least 2 years of experience in a people leadership role.
- Strong portfolio demonstrating leadership, process, results, and impact.
- Applicants must not require new employer sponsorship or immigration-related support for employment authorization.
Nice To Haves
- At least 8 years of experience in a Product Design role.
- At least 8 years of experience with design and prototyping tools such as Figma.
- Experience working with and contributing to an established design system.
- Experience collaborating with product, technology, and business leaders.
- Experience leading design projects or teams.
- Experience working in heavily regulated, data-heavy problem spaces.
Responsibilities
- Lead a team of designers building internal platforms for developing AI-powered applications.
- Define the experience strategy and vision for the enterprise GenAI platform in partnership with platform product managers and engineering leaders.
- Manage the design backlog and elevate design talent across the team.
- Use design expertise and customer and business understanding to co-create solutions to complex problems, drive product strategy, and build a high-performing team culture.
- Apply interaction, visual, and service design skills and help oversee the use of appropriate tools, platforms, frameworks, and design systems.
- Guide the team in developing design artifacts, including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
- Reinforce a positive and inclusive team environment, set goals aligned with portfolio strategy, manage stakeholders, remove barriers, and train and develop designers.
- Shape product direction and outcomes using design expertise, user insights, and business understanding; align product, technology, and business partners around user needs.
- Advocate for human-centered methods that align customer needs and business goals through data, research insights, and design expertise.
- Use knowledge of products, processes, customers, competitors, and market trends to manage and adjust design portfolio scope and priorities.
- Own problem-solving approaches, explore alternatives, balance competing interests and priorities, and bring creativity to solution exploration.
- Engage expertise and perspectives across the organization to advance projects and solve strategic challenges.
- Present work across organizational levels and functions, integrating design frameworks, data, and research to influence stakeholders and achieve results.
- Adhere to Capital One’s hybrid policy for required on-site presence at the designated office location.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
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