Senior Manager - UX Design & Innovation

United Airlines•Chicago, IL

19h•$140,600 - $183,108

About The Position

The Senior Manager, User Experience shapes the next generation of intelligent, seamless digital travel experiences across United Airlines' digital ecosystem. The role leads the design vision for connected, AI-powered experiences across the United mobile app, united.com, the in-flight app, and emerging customer touchpoints. Reporting to the Director of UX & Accessibility, this leader develops design strategy that connects business goals, technological innovation, and human-centered design. A central focus is defining and evolving Atmos, United's design system, into an intelligent, scalable foundation that supports consistent AI-driven personalization across digital surfaces and enables teams to build cohesively and efficiently. The position leads product designers, strategists, and design technologists in creating personal, predictive, and effortless omnichannel experiences using AI, data, and research insights. The role builds team capability through talent development and mentorship, and champions inclusive, evidence-based design that supports measurable customer and business outcomes. The position requires legal authorization to work in the United States for any employer without sponsorship, successful completion of an interview, and reliable, punctual attendance.

Requirements

Bachelor's degree in technology, design, or a relevant field.
At least 7 years of visual or interaction design experience.
At least 3 years of supervisory experience.
Expertise crafting and delivering AI-driven travel and retail experiences, using data and insights to anticipate customer needs and create intelligent, personalized interactions.
Demonstrated ability to define and evolve scalable, future-proof design systems aligned with brand standards across digital touchpoints.
Expertise designing iOS-based digital products, including knowledge of platform conventions, interaction patterns, and native mobile design.
Experience shaping experience roadmaps, optimizing resources and deliverables, and adapting designs to evolving business and customer needs.
Strategic research and data-informed decision-making skills, including identifying appropriate research methods and timing across the product lifecycle.
Strong communication and stakeholder influence skills, including articulating design vision and rationale and aligning teams around strategy, business goals, and customer outcomes.
Design leadership experience, including identifying talent, fostering growth, upskilling team members, and cultivating feedback through design critiques and continuous improvement.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

At least 8 years of digital product interaction design experience.
At least 5 years of leadership experience managing a multidisciplinary design team, including strategists, researchers, and interaction designers, in e-commerce or retail.
Experience leading or collaborating with agent-enabled design teams, including fluency in AI-assisted tools and workflows and judgment to integrate them without compromising design quality or human-centered thinking.

Responsibilities

Partner with product and technology leaders to shape unified experience roadmaps that optimize current delivery and prepare design for scale and innovation.
Guide the omnichannel experience vision across desktop, mobile, seatback, and notifications, removing roadblocks and ensuring quality, speed, and impact.
Own the strategy and evolution of Atmos, United's design system, as an intelligent, scalable foundation for consistency, accessibility, and brand alignment across digital touchpoints.
Make accessibility a baseline practice by shifting it earlier in the design process.
Integrate stakeholder feedback early and often, encouraging shared ownership of design outcomes.
Drive data- and research-informed design decisions in partnership with research and analytics teams, tying choices to evidence and measurable outcomes.
Champion the strategic integration of AI across platforms, embedding intelligent and predictive capabilities in scalable design solutions that anticipate customer needs and support business value.
Build a high-performing, future-ready design team through talent development, mentorship, and exposure to strategic omnichannel challenges.