Tax Innovation - UX Experience Design - Senior Manager

PwC•Chicago, IL

10d•$124,000 - $335,000

About The Position

As a Tax Innovation - UX Experience Design - Senior Manager, you will focus on creating and enhancing the overall experience users have when interacting with a product, system, or service. Within PwC’s Tax practice, you will help develop innovative software solutions that meet evolving client needs. You will use your skills and professional networks to deliver quality results, motivate and coach teams, and solve complex problems. The role calls for sound judgment, knowing when to act and when to escalate, and developing and sustaining diverse, inclusive teams. You will define experiences that solve core business problems by applying systems thinking and user research to create differentiated technology experiences. This includes identifying problems, documenting business workflows, developing and validating solutions, sharing alternative perspectives, and responding to feedback. You will direct teams through complex and ambiguous situations and continue to develop your expertise to stay relevant in the evolving field of user experience design.

Requirements

At least a bachelor's degree.
At least 7 years of experience.

Nice To Haves

Advanced skills in User Experience (UX) Design.
Experience using Human-Centered Design to enhance client solutions.
Ability to apply systems thinking to identify underlying opportunities.
Ability to lead teams through complex, ambiguous situations.
Strength in strategic questioning and storytelling.
Ability to innovate processes with emerging technologies.
Ability to build and sustain diverse, inclusive teams.

Responsibilities

Shape intuitive product experiences by translating user needs, behaviors, and intent into simplified workflows.
Define adaptive product interactions and behaviors that extend beyond traditional interfaces.
Apply systems thinking to enhance user interaction and satisfaction.
Use analytical thinking to identify and address user experience challenges.
Conduct user research and usability testing to inform design decisions.
Collaborate with cross-functional teams to integrate user experience insights into product development.
Develop user personas and journey maps to guide design strategies.
Apply human-centered design principles to improve product usability.
Use strategic questioning to uncover user needs and preferences.
Craft and convey clear, impactful messages that tell a holistic story.
Direct teams through complex design projects while maintaining composure in challenging situations.
Validate outcomes with clients and incorporate feedback into design improvements.
Initiate open and honest coaching conversations to foster team development.
Stay informed about industry trends and emerging technologies to keep design approaches relevant.