Senior Manager, Enterprise UX Design

Bright Horizons•Newton, MA

1d•$145,000 - $154,000•Hybrid

About The Position

The Senior Manager, Enterprise UX Design supports the management, planning, strategy, and facilitation of UX research as part of an enterprise design team serving products across multiple product and business suites. The role drives cross-enterprise design initiatives, scales and manages design system rollout, and collaborates across product teams on solutioning and execution of product and service designs. Work includes solution design, UI design, UX testing, and stakeholder management. The role manages junior and senior designers and collaborates directly with UX researchers and product owners. This is a hybrid position requiring three days per week onsite at the company headquarters in Newton, Massachusetts. The position is eligible for a bonus, in addition to an annual salary range of $145,000–$154,000. Bright Horizons will not sponsor employment authorization or a visa for this position.

Requirements

Bachelor’s degree, or an additional three years of experience in lieu of a degree.
Seven years of experience as a Senior or Principal UX designer with design ownership of a successful B2C or B2B mobile application or experience.
Three years of experience with Figma design software.

Nice To Haves

A portfolio demonstrating breadth of work across enterprise organizations, including consumer-facing products, data dashboards, and service support tools.
Strong visual design sense and a clear command of interaction design and usability.
Experience creating, deploying, and governing visual design systems.
Experience designing for accessibility, including WCAG/ADA requirements.
Experience with design sprints and workshop facilitation.
Detail-oriented, able to self-direct work, and able to motivate team members.
Ability to clearly articulate design decisions.
Excellent oral and written communication skills and ability to build relationships across the organization.
Experience incorporating AI and LLMs into the UX design process, or designing consumer-facing solutions that use LLMs or conversational AI.

Responsibilities

Lead UX design across several enterprise initiatives for a global suite of products and services.
Design experiences for client partners to manage Bright Horizons benefits in partnership with growth, marketing, and product leaders.
Lead user research initiatives and usability testing for B2B apps and related internal tools.
Support junior and senior designers in design thinking and modern design standards, and provide solution-oriented recommendations based on results.
Support concept-to-delivery design for client liaison (B2B) and consumer-facing (B2C) experiences for Bright Horizons partners and customers.
Support adoption, scaling, rollout, and governance of the Bright Horizons design system.
Deliver functional, user-focused designs, wireframes, prototypes, and annotations.
Work with Product Managers to define user research needs and provide recommendations based on the results.
Review development work to ensure UX specifications and designs are implemented properly.
Stay current with design trends and Bright Horizons Design System updates.
Remediate accessibility audit findings for B2B apps.
Manage junior and senior designers and collaborate with UX researchers and product owners.