Senior Associate, UX Design

Kyndryl • Frisco, TX

2d

About The Position

Kyndryl Vital is seeking a UX Designer to work on complex client challenges involving critical systems. The Senior Associate, UX Design will own significant portions of client design workstreams, collaborating with lead designers from research and requirements through detailed design, polished high-fidelity visual design, prototyping, and delivery. The role involves understanding client users and business needs, presenting work in design reviews, partnering with engineering, data, and consulting teams, and iterating on solutions based on stakeholder and user feedback.

The role also includes designing experiences involving AI, including agentic systems that plan and act before handing work back to people. The designer will map journeys and create service blueprints spanning human and AI actors, design human-in-the-loop hand-offs, and develop interaction patterns that address latency, ambiguity, uncertainty, and errors while keeping users informed and in control. The designer will prototype and test human/AI interactions with users and develop a perspective on where automation best serves people.

This is a generalist UX design role, not limited to AI. Work may also include dashboards, web and enterprise applications, design systems, service design, and client-facing workshops. The position is part of Kyndryl Vital, a global network of designers, engineers, writers, researchers, and strategists focused on helping clients address complexity and create effective experience ecosystems.

Requirements

• Grounding in human-centered design methods and mindset, demonstrated through a portfolio of client, enterprise, or product work.
• Ability to design usable and satisfying user flows, journeys, and interfaces using common interaction patterns and an understanding of human behavior.
• Ability to create journey maps and service blueprints for multi-actor systems, including systems with AI agents.
• Hands-on experience designing AI-driven features or agentic experiences, such as human/AI interaction flows, hand-off moments, or interfaces that handle uncertainty and errors; ability to show this work and explain design decisions.
• Ability to plan and conduct generative and evaluative user research and translate findings into design decisions.
• Fluency with Figma or similar tools and ability to create context-appropriate prototypes from low to high fidelity, including prototypes of AI-assisted interactions.
• Experience working directly with clients or business stakeholders, presenting work, and adapting to feedback and constraints.
• Ability to help facilitate workshops and collaborative sessions and explain design decisions clearly and persuasively.
• Strong visual design skills in typography, layout, color, hierarchy, and iconography, with the ability to produce polished, high-fidelity interfaces.
• Ability to work fluently within design systems and contribute to them, with strong information design and visual communication skills; portfolio should demonstrate this craft.
• Ability to design for accessibility, inclusion, and appropriate transparency in AI-driven features.
• Use AI-powered design and research tools while maintaining quality and craft.

Nice To Haves

• 3–5 years of experience in experience design or a related field.
• Experience in enterprise, agency, or consulting environments.
• Exposure to IT infrastructure or other complex technical domains.
• Background in human behavior or applied social sciences.
• Experience working closely with AI/ML engineering teams.
• Familiarity with AI-assisted design and prototyping tools such as Figma Make, Miro AI, Lovable, or similar.

Responsibilities

• Own significant parts of client design workstreams, from research and requirements through detailed design, high-fidelity visual design, prototyping, and delivery.
• Understand client users and business needs.
• Present work in design reviews and collaborate with engineering, data, and consulting teams.
• Use stakeholder and user feedback to iterate on and refine solutions for quality and usability.
• Map journeys and build service blueprints that span human and AI actors.
• Design human-in-the-loop hand-off moments and interaction patterns for systems that involve latency, ambiguity, uncertainty, and error states.
• Prototype and test human/AI interactions with real users.
• Create UX for dashboards, web and enterprise applications, design systems, service design, and client-facing workshops.
• Plan and conduct generative and evaluative user research and turn findings into design decisions.
• Facilitate workshops and collaborative sessions and communicate design decisions clearly.

Benefits

• Employee learning programs and access to industry certifications, including Microsoft, Google, Amazon, and Skillsoft.
• Company-wide volunteering and giving platform.
• Benefits designed to support employee well-being and employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed