Supervisor, UX Design

McDonald's Corporation • Chicago, IL

5d • $104,482 - $130,602

About The Position

The Supervisor, Design Operations supports McDonald’s Global Experience Design team, which is part of Customer & Platform Products within Global Technology. The team designs experiences for customers and restaurant team members at scale in partnership with product, engineering, and research teams. Reporting to the Senior Manager, Design Operations, this role improves how design work gets done through operational execution, process improvement, and platform support. It also offers exposure to different Design Operations specialties and focus areas. The Supervisor works independently on scoped initiatives with guidance from Experience Design leaders.

The role maintains operational foundations and helps teams work effectively across people, process, and platform needs. It supports onboarding and offboarding, team routines and communications, workflow improvements, knowledge management, and design and research platforms.

The position is bonus eligible and offers benefits including health and welfare coverage. The expected salary range is $104,482–$130,602 per year. Pay may also be based on experience and other job-related factors.

Requirements

• Bachelor’s degree in design, communication, HCI, applied social science, or a related field, or equivalent experience.
• 2–4 years of experience in design operations, research operations, product design, or a related role.
• Understanding of how design work happens across design, research, product, and engineering.
• Working knowledge of tools such as Figma, Confluence, UserTesting, and Dscout.
• Familiarity with AI tools and workflows that support administration, design, and knowledge management.
• Ability to manage priorities and deliver high-quality work with moderate oversight.
• Strong organizational, written, and verbal communication skills.
• Applies design thinking and user-centered methods to work.
• Identifies gaps, connects dots across teams, and proposes practical solutions.
• Demonstrates bias for action, translating direction into execution with strong follow-through.
• Seeks feedback, listens well, and continuously learns.
• Thinks in systems, understanding how tools, workflows, and behaviors connect and scale across the organization.

Responsibilities

• Maintain strong operational foundations to enable the Global Experience Design team and help teams work effectively.
• Support onboarding and offboarding for full-time and contract Experience Design team members, updating documentation as business needs change.
• Plan and facilitate team routines, learning opportunities, and cultural initiatives.
• Draft and share routine team communications.
• Apply design and operational frameworks to improve workflows.
• Identify operational gaps and friction points and recommend practical improvements.
• Own small- to medium-scope initiatives, including process updates, templates, playbooks, and internal programs.
• Maintain and improve knowledge management systems, including Confluence and shared libraries.
• Support design and research platforms by managing access and documenting best practices.

Benefits

• Comprehensive health insurance, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Bonus eligibility, calculated based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level