Customer Success Associate Jobs

About The Position

Requirements

• 1 to 2 years of customer service, account management, licensing, compliance, or related experience.
• Exceptional interpersonal and relationship-building skills, with the ability to communicate effectively with clients, government agencies, partners, and colleagues.
• Strong customer service mindset and commitment to delivering a positive client experience.
• Ability to handle sensitive information with professionalism, discretion, and sound judgment.
• Adaptability and willingness to learn in a dynamic regulatory and compliance environment.
• Strong organizational, time management, and project coordination skills.
• Ability to work independently while balancing multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• High attention to detail and a strong focus on accuracy and quality.
• Proficiency with Microsoft Office Suite, Adobe Acrobat, and other business applications.
• Problem-solving skills and ability to navigate complex situations effectively.
• Positive, resilient attitude and ability to approach challenges as opportunities.
• Strong collaboration skills and ability to work effectively across departments and teams.
• Ability to identify client needs and recommend appropriate solutions and services.

Nice To Haves

• Bachelor's degree, or an equivalent combination of education and relevant experience.

Responsibilities

• Manage a portfolio of approximately 5 to 150 clients, depending on communication needs and workload volume.
• Build, maintain, and strengthen client relationships through proactive communication and ongoing support.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Receive and coordinate new orders and project requests, partnering with internal teams to ensure accurate setup and execution.
• Provide regular updates and guidance regarding renewals, pending projects, and licensing activities.
• Professionally manage a high volume of inbound communications, including approximately 50–75 or more emails per day.
• Schedule and lead client meetings to discuss project status, priorities, and business needs, as appropriate.
• Ensure the accuracy and integrity of client records, licensing information, and related documentation.
• Collaborate with internal teams, government agencies, and external stakeholders to resolve licensing challenges and remove barriers to compliance.
• Anticipate customer needs, identify opportunities to expand services, and support business growth through upselling and cross-selling activities.
• Contribute to a collaborative, team-oriented environment while managing multiple priorities and deadlines.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans
• 401(k)
• FSA/HSA
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave
• Bonus eligibility