Associate Customer Success Manager

Medely

2d•$58,000 - $65,000•Remote

About The Position

Medely is a high-growth Series C technology startup providing an on-demand healthcare workforce marketplace and workforce management tools. The company operates as a fully remote team focused on helping healthcare professionals and facilities work together to provide patient care. The Associate Customer Success Manager (Scale) helps outpatient and post-acute facilities across the country get lasting value from Medely’s platform. This role manages a high-volume customer portfolio and uses customer insights, thoughtful outreach, and scalable programs to strengthen engagement and retention. The Associate Customer Success Manager helps customers overcome common challenges, reconnect with the platform, and use Medely’s tools effectively, while identifying emerging customer needs and improving support at scale. The position is an opportunity to develop Customer Success skills while contributing to technology-enabled solutions for healthcare staffing challenges. Compensation is $84,000–$93,000 OTE (base plus commission at plan). Work location is flexible if approved by Medely.

Requirements

At least 1–3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.
Genuine interest in helping customers solve problems and get more value from a product or service.
Comfort reviewing data, spotting patterns, and using findings to prioritize work.
Clear, thoughtful written and verbal communication skills.
Strong organization and follow-through across multiple accounts and priorities.
Curiosity about technology and ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.
Collaborative approach and good judgment about when to resolve an issue independently and when to involve a partner.
Flexibility to balance consistent programs with customer needs requiring individual attention.

Responsibilities

Monitor account activity and health signals, and provide relevant guidance when customers need support or renewed engagement.
Help create and deliver customer communications, webinars, resources, and automated programs that educate customers about Medely’s platform.
Recognize signs of customer risk or changing staffing needs, take appropriate action, and connect customers with internal partners.
Identify recurring customer questions and platform challenges, and share feedback with Product and other teams.
Track engagement, account health, and campaign performance, and use results to improve customer support approaches.
Contribute to customer retention, re-engagement, and identification of growth opportunities.