Client Success Associate - 1104

Lightcast • Moscow, ID

3d • Onsite

About The Position

The Customer Success Associate builds strong client relationships, supports product adoption, and helps ensure an exceptional customer experience. This entry-level opportunity offers hands-on experience in customer success, SaaS, and labor market analytics. The associate learns client needs and provides thoughtful, responsive support to help organizations use labor market insights to make informed workforce decisions and achieve their goals.

The position is based on-site in Moscow, Idaho, five days per week. Applicants must live locally or be willing to relocate. Lightcast cannot provide employment visa sponsorship now or in the future; applicants must be authorized to work in the United States without current or future employer sponsorship.

Lightcast is a global leader in labor market insights, headquartered in Moscow, Idaho, with offices in the United Kingdom, Europe, and India. It works with partners across six continents to support economic prosperity and mobility. Lightcast is an equal opportunity workplace and encourages professionals from all backgrounds to bring their authentic perspectives to work.

Requirements

• At least 1 year of experience in customer success, account management, client services, or another customer-facing role.
• Experience using CRM platforms and business productivity tools.
• Exceptional verbal and written communication skills, including the ability to translate complex concepts into clear, actionable guidance for diverse audiences.
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset, with the ability to interpret data, identify trends, and provide meaningful recommendations to clients.
• Customer-focused, proactive, and solution-oriented approach, with a passion for helping clients achieve their goals.
• Ability to collaborate across teams and build effective relationships with internal stakeholders and external customers.
• Must currently live locally or be willing to relocate to Moscow, Idaho, for five days per week of on-site work.
• Must be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

• Experience in a SaaS, technology, or data-driven environment.
• Familiarity with HR technology, workforce solutions, or analytics platforms.
• Experience with Salesforce.

Responsibilities

• Serve as the primary point of contact for assigned clients, build strong relationships, and ensure a positive customer experience.
• Partner with Sales, Product, and Support teams to deliver seamless client engagement and drive successful outcomes.
• Lead client onboarding activities, including product implementation, training, and adoption of best practices.
• Proactively engage customers to understand business objectives, address challenges, and identify opportunities to expand value.
• Monitor account health and usage trends, using data to provide strategic recommendations and drive customer success.
• Facilitate training sessions, product demonstrations, and webinars to increase product knowledge and utilization.
• Respond to customer inquiries, coordinate issue resolution, and ensure timely follow-up on client needs.
• Capture and communicate customer feedback, insights, and enhancement requests to support product innovation and continuous improvement.
• Prepare and deliver business reviews and performance reports that demonstrate value, outcomes, and ROI.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed