Client Success Associate

AFS Logistics • Shreveport, LA

1d • Onsite

About The Position

The Client Success Associate (CSA) provides day-to-day support to clients regarding transportation and logistics needs. The role investigates client issues and helps clients and AFS teammates find effective solutions while upholding the company’s core values of Ethics, Engagement, and Excellence. This is an office-based position in Shreveport, Louisiana.

The CSA communicates with clients, internal teammates, and carriers to resolve problems, share industry updates, address technical issues, support reporting, and resolve invoicing and payment matters. The role also documents client communications in Salesforce and builds client relationships through attentive, interactive service.

The position involves sitting in front of a computer for extended periods, which may cause eye irritation or muscle strain. It does not require strenuous or physical activity. Customary hours are 8:00 A.M. to 5:00 P.M., Monday through Friday, with possible extended hours, including evenings and weekends, for special events.

Requirements

• Strong verbal and written communication skills.
• Empathy and passion for customer service.
• Attention to detail and the ability to gather and organize data.
• Enthusiasm, self-motivation, and willingness to go the extra mile.
• Ability to work flexibly in a team environment.
• Confidence, persistence, and a results-oriented approach.
• Proficient computer skills, including MS Outlook, Word, PowerPoint, and Excel.
• High school diploma or GED.

Nice To Haves

• Knowledge of customer service, sales, marketing, business, or a related field.
• Experience or studies in transportation or logistics; preference is given to candidates with this background.

Responsibilities

• Respond to client inquiries and provide quality, timely updates and customer service.
• Collaborate with internal teammates and carriers to solve problems and provide client solutions.
• Engage with clients by phone and email to share industry updates and news.
• Troubleshoot technical issues on behalf of clients and work with IT to resolve them.
• Assist with client reporting needs and provide additional data requested by internal teammates.
• Build client relationships and trust through attentive, interactive communication and by addressing client pain points.
• Prioritize daily workload and multitask with urgency and adaptability.
• Work with FAP and carriers to resolve client invoicing and payment issues.
• Document client communications and interactions in Salesforce.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED