Client Success Associate
About The Position
DebtBlue is seeking a Client Success Associate to build client relationships, communicate confidently, solve problems, and provide attentive customer support. The role involves explaining company products and consumer debt relief options in a consultative manner and handling a high volume of client interactions. Debt settlement experience is not required; training will be provided to the right candidate. This is an in-office position on a fast-paced, metrics-driven call floor in Richardson, Texas. The environment includes daily call volume targets, live coaching, and an emphasis on direct results.
Requirements
- Effective verbal and written communication skills.
- Ability to listen, understand a problem, and provide a solution.
- Proficiency in Microsoft Office.
Nice To Haves
- High school diploma or GED preferred.
Responsibilities
- Explain company products and consumer debt relief options with a thorough understanding and a consultative tone.
- Handle a high volume of client interactions while maintaining professionalism and urgency.
- Respond professionally to incoming client requests and collaborate with Senior Client Success Representatives and Supervisors as needed to resolve issues promptly.
- Use the CRM system to assign and complete tasks and record accurate, complete notes.
- Approach all client interactions with empathy and a client-first mindset.
Benefits
- Medical (PPO), dental, and vision coverage are available.
- Group term life, AD&D, and long-term disability (LTD) insurance are available.
- Virtual doctor and Employee Assistance Program (EAP) benefits are available.
- Voluntary life and short-term disability (STD) insurance are available.
- 401(k) retirement plan.
- Paid time off (PTO).
- Hourly pay of $16.00–$17.00 plus commission.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
