Client Success Associate

Gartner • Irving, TX

1d • $53,000 - $77,000 • Hybrid

About The Position

The Client Success Associate is part of Gartner’s Client Success team, which follows a “Client for Life” philosophy. The role ensures clients receive value that far exceeds their investment by understanding and surfacing their business priorities, breaking down challenges, and identifying ways Gartner can support informed business decisions. Associates onboard clients, demonstrate the value of Gartner services, and encourage engagement with products used by large client teams.

The associate partners with clients from senior C-level executives to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales. Working as part of a service team, the role may introduce Gartner services to prospective and new clients, manage accounts, or connect clients with Gartner’s expert community. The position also aligns Gartner resources to client priorities, collaborates with internal stakeholders on service delivery and business results, and uses insights and metrics to support engagement, satisfaction, retention, and growth.

Gartner describes its work environment as hybrid, with flexibility to work virtually when productive and opportunities to gather with colleagues in a purposeful community. The company highlights a collaborative, inclusive culture, professional development, and growth opportunities.

Requirements

• At least 6 months of relevant professional and/or internship experience.
• A proven track record of success and a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Partner with clients across a range of seniority levels and business practices to help them succeed in using their Gartner subscription.
• Introduce Gartner services and capabilities to prospective and new clients, manage accounts, or connect clients with Gartner’s expert community, as assigned within the service team.
• Identify client priorities and align Gartner resources to provide service that helps clients achieve their priorities and maximize the return on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design solutions to overcome obstacles.
• Use insights and metrics to drive ongoing client engagement, satisfaction, retention, and growth.
• Onboard clients, demonstrate the value of Gartner services, and stimulate engagement with products used by large client teams.

Benefits

• Competitive salary and generous paid time off.
• Charity match program.
• Medical, dental, and vision plans.
• Parental leave.
• Employee Assistance Program (EAP).
• 401(k) matching, including a match of up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Professional development and growth opportunities.
• Annual bonus plan based on company and individual performance, or a role-based uncapped sales incentive plan, for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed