Client Success Associate

AFS Logistics•Shreveport, LA

19h•Onsite

About The Position

The Client Success Associate provides day-to-day support to clients regarding transportation and logistics needs. The role investigates issues, identifies client needs, and works with clients and AFS teammates to provide useful solutions. The associate is also responsible for upholding AFS core values of Ethics, Engagement, and Excellence. This is an office-based position in Shreveport, Louisiana. Work involves sitting in front of a computer for long periods, which may cause eye irritation or muscle strain; the position does not require strenuous or physical activity. Customary hours are 8:00 A.M. to 5:00 P.M., Monday through Friday. Extended hours, including evenings and weekends, may be required for special events. AFS is an equal opportunity employer and prohibits discrimination and harassment. It is committed to equal employment opportunity for all teammates and to providing a workplace free of discrimination and harassment.

Requirements

Strong verbal and written communication skills.
Empathy and passion for customer service.
Attention to detail and ability to gather and organize data.
Enthusiastic, self-motivated approach and willingness to go the extra mile.
Ability to work flexibly in a team environment.
Confidence, persistence, and a results-oriented approach.
Proficient computer skills, including Microsoft Outlook, Word, PowerPoint, and Excel.
High school diploma or GED.

Nice To Haves

Knowledge of customer service, sales, marketing, business, or a related field.
Experience or studies in transportation or logistics are preferred.

Responsibilities

Respond to client inquiries with quality, timely updates, and excellent customer service.
Collaborate with internal teammates and carriers to solve problems efficiently and provide client solutions.
Engage with clients by phone and email to provide industry updates and news.
Troubleshoot client technical issues and work with IT to resolve them.
Assist with client reporting needs and provide additional data as requested by internal teammates.
Build client relationships and trust through attentive, interactive communication and responsibility for addressing client pain points.
Prioritize daily workload and multitask with urgency and adaptability.
Work with FAP and carriers to resolve client invoicing and payment issues.
Document client communications and interactions in Salesforce.
Uphold the company's core values of Ethics, Engagement, and Excellence.