Lyft Business Customer Success Associate
About The Position
Lyft Business is seeking a customer-focused, self-motivated, and organized problem-solver to help business clients launch and maintain transportation programs using the Lyft platform. The Customer Success Associate serves as an implementation lead, administrative authority, and product specialist, partnering closely with sales to help clients use Lyft Business for needs such as corporate travel, workplace commuting, events, recruiting, and other transportation use cases. The role provides primary support for ride programs and helps customers achieve success with Lyft Business products. The position supports enterprise, retail, and hospitality customers by implementing programs, demonstrating products, resolving issues, and monitoring and optimizing program usage. The associate also works across internal teams to relay customer feedback and recommend product changes. This is a hybrid role in the San Francisco area, with in-office work expected three days per week on Mondays, Wednesdays, and Thursdays. Hybrid employees may work from anywhere for up to four weeks per year.
Requirements
- BA/BS degree or equivalent.
- Minimum of 1–2 years of experience in customer success roles; experience in technology or transportation is ideal.
- Ability to manage multiple internal and customer-facing responsibilities simultaneously.
- Ability to communicate customer support needs across multiple stakeholders.
- Ability to work in a fast-paced startup environment where direction and operating models are evolving.
- Ability to build cross-functional relationships internally, including with Sales, Marketing, Finance, Collections, and Legal.
- Ability to succeed in a fast and transactional work environment while identifying strategies that can help build the business.
Nice To Haves
- Customer success experience in the technology or transportation sector.
Responsibilities
- Serve as the primary point of contact for transportation partners regarding product functionality, billing, and customer service issues.
- Partner with Enterprise Account Executives and Account Managers to launch and implement transportation programs tailored to each customer’s needs.
- Triage partner issues and ensure they are resolved within an appropriate timeline.
- Understand the transportation objectives and requirements of large corporate customers and how Lyft Business products can support use cases such as corporate travel, commuting, courtesy rides, events, and recruiting.
- Conduct product demonstrations during customer onboarding and implementation across enterprise, retail, and hospitality organizations.
- Monitor and optimize transportation program usage, communicating with customers about ways to improve their programs.
- Troubleshoot product issues and liaise with Lyft’s product, support, and sales teams to recommend product changes and enhancements.
Benefits
- Medical, dental, and vision insurance options, with additional programs available when enrolled.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- Twelve observed holidays.
- Discretionary paid time off for salaried team members.
- Fifteen days of paid time off for hourly team members.
- Eighteen weeks of paid parental leave for biological, adoptive, and foster parents.
- Subsidized commuter benefits.
- Monthly Lyft credits.
- Complimentary Lyft Pink membership.
- Hybrid roles may work from anywhere for up to four weeks per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
