Lyft Business Customer Success Associate
About The Position
Lyft Business is seeking a customer-focused, self-motivated problem-solver to help clients launch and maintain transportation programs using the Lyft Business platform. The Customer Success Associate serves as an implementation lead, administrative authority, and product specialist, partnering closely with sales teams to expand Lyft Business use across corporate travel, commuting, events, recruiting, and other transportation needs. The role is the primary custodian of customer ride programs and supports organizations in achieving successful outcomes with Lyft’s enterprise-grade platform. The position involves working with enterprise, retail, and hospitality customers; understanding their transportation needs; demonstrating product capabilities; monitoring program usage; and resolving product, billing, and service issues. The role also collaborates across Lyft’s product, support, sales, and other internal teams to recommend product improvements. This is a hybrid role based in-office three days per week—Mondays, Wednesdays, and Thursdays—with the flexibility to work from anywhere for up to four weeks per year.
Requirements
- BA/BS degree or equivalent.
- At least 1–2 years of experience in customer success roles; technology or transportation experience is ideal.
- Ability to manage multiple internal and customer-facing responsibilities simultaneously.
- Strong communication skills when addressing customer support needs across multiple stakeholders.
- Ability to work in a fast-paced startup environment where direction and operating models are evolving.
- Ability to build cross-functional relationships internally, including with Sales, Marketing, Finance, Collections, and Legal.
- Ability to succeed in a fast-paced, transactional work environment while identifying strategies that can help grow the business.
Nice To Haves
- Previous customer success experience in the technology or transportation sector.
Responsibilities
- Serve as the primary point of contact for transportation partners regarding product functionality, billing, and customer service issues.
- Partner with Enterprise Account Executives and Account Managers to launch and implement transportation programs tailored to customer needs.
- Triage partner issues and ensure they are resolved within an appropriate timeframe.
- Understand large corporate customers’ transportation needs and objectives, and identify how Lyft Business products can support use cases including corporate travel, commuting, courtesy rides, events, and recruiting.
- Conduct product demonstrations as part of customer onboarding and implementation across enterprise, retail, and hospitality organizations.
- Monitor and optimize transportation program usage, communicating with customers about ways to improve their programs.
- Troubleshoot product issues and liaise with Lyft’s product, support, and sales teams to recommend product changes and enhancements.
Benefits
- Medical, dental, and vision insurance options, with additional programs available to enrollees.
- Mental health benefits.
- Family-building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- 12 observed holidays.
- Discretionary paid time off for salaried team members; 15 days of paid time off for hourly team members.
- 18 weeks of paid parental leave for biological, adoptive, and foster parents.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
- Hybrid-work flexibility to work from anywhere for up to four weeks per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
