Lyft Business Customer Success Associate
About The Position
The Customer Success Associate at Lyft Business helps clients understand and successfully use Lyft Business transportation products. Acting as an implementation lead, administrator, and product specialist, this role works closely with sales teams to launch and maintain transportation programs for needs such as corporate travel, commuting, events, recruiting, and more. The associate is the primary custodian of customer ride programs and helps ensure organizations achieve success using Lyft’s enterprise-grade platform. The role supports customers across the United States and Canada and serves clients in enterprise, retail, and hospitality.
Requirements
- BA/BS degree or equivalent.
- At least 1–2 years of experience in customer success roles; experience in technology or transportation is ideal.
- Ability to manage multiple internal and customer-facing responsibilities at once.
- Strong communication skills when addressing customer support needs across multiple stakeholders.
- Ability to work in a fast-paced startup environment where direction and operating models are evolving.
- Self-driven approach to building internal cross-functional relationships.
- Ability to succeed in a fast and transactional work environment while keeping track of strategies that can help build the business.
Responsibilities
- Serve as the primary point of contact for transportation partners regarding product functionality, billing, and customer service issues.
- Partner with Enterprise Account Executives and Account Managers to launch and implement transportation programs tailored to customer needs.
- Triage partner issues and ensure they are resolved within an appropriate timeline.
- Understand large corporate customers’ transportation needs and objectives and identify how Lyft Business products can support use cases including corporate travel, commuting, courtesy rides, events, and recruiting.
- Conduct product demos as part of customer onboarding and implementation across enterprise, retail, and hospitality organizations.
- Monitor and optimize transportation program usage, and communicate optimization opportunities to customers.
- Troubleshoot product issues and liaise with Lyft’s product, support, and sales teams to recommend product changes and enhancements.
- Build cross-functional relationships internally, including with Sales, Marketing, Finance, Collections, and Legal.
Benefits
- Medical, dental, and vision insurance options, with additional programs available when enrolled.
- Mental health benefits.
- Family-building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- 12 observed holidays.
- Discretionary paid time off for salaried team members; 15 days of paid time off for hourly team members.
- 18 weeks of paid parental leave for biological, adoptive, and foster parents.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
- Hybrid roles may work from anywhere for up to four weeks per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
