Customer Success Associate, Business Licensing

Wolters Kluwer•Clayton, MO

10d•$34,300 - $57,400

About The Position

The Customer Success Associate (CSA) - Account Manager is part of the Account Services Department within CT's Business Licensing (BL) Team. The role supports clients with licensing renewals and throughout their lifecycle by managing client relationships, promoting customer satisfaction, and coordinating the delivery of Business Licensing services. The CSA - Account Manager is the primary point of contact for assigned clients and oversees both client relationships and the fulfillment of Business Licensing work. Success in the role requires multitasking, professional communication, organization, problem-solving, and project management skills to deliver timely, accurate, and exceptional service.

Requirements

1 to 2 years of customer service, account management, licensing, compliance, or related experience required.
Exceptional interpersonal and relationship-building skills, with the ability to communicate effectively with clients, government agencies, partners, and colleagues.
Strong customer service mindset and commitment to delivering a positive client experience.
Ability to handle sensitive information with professionalism, discretion, and sound judgment.
Adaptability and willingness to learn in a dynamic regulatory and compliance environment.
Strong organizational, time management, and project coordination skills.
Ability to work independently while balancing multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
High attention to detail and a strong focus on accuracy and quality.
Proficiency with Microsoft Office Suite, Adobe Acrobat, and other business applications.
Proven problem-solving skills and ability to navigate complex situations effectively.
Positive, resilient attitude and ability to approach challenges as opportunities.
Strong collaboration skills and ability to work effectively across departments and teams.
Ability to identify client needs and recommend appropriate solutions and services.

Nice To Haves

Bachelor's degree preferred, or an equivalent combination of education and relevant experience.

Responsibilities

Manage a portfolio of approximately 5 to 150 clients, depending on communication needs and workload volume.
Build, maintain, and strengthen client relationships through proactive communication and ongoing support.
Serve as the primary point of contact for client inquiries, requests, and escalations.
Receive and coordinate new orders and project requests, partnering with internal teams to ensure accurate setup and execution.
Provide regular updates and guidance regarding renewals, pending projects, and licensing activities.
Professionally manage a high volume of inbound communications, including approximately 50–75+ emails per day.
Schedule and lead client meetings to discuss project status, priorities, and business needs, as appropriate.
Ensure the accuracy and integrity of client records, licensing information, and related documentation.
Collaborate with internal teams, government agencies, and external stakeholders to resolve licensing challenges and remove barriers to compliance.
Anticipate customer needs, identify opportunities to expand services, and support business growth through upselling and cross-selling activities.
Contribute to a collaborative, team-oriented environment while managing multiple priorities and deadlines.
Perform other duties as assigned.