Middle Market Customer Success Associate - Healthcare Payments

JPMorganChase • Philadelphia, PA

2d

About The Position

The Customer Success Associate in Healthcare Payments supports customers and partners in achieving their desired outcomes. Working closely with the Customer Success team and other cross-functional groups, the associate helps ensure a seamless customer experience in a fast-paced, team-oriented environment. The role focuses on helping healthcare providers maximize their utilization and satisfaction with InstaMed products and services, which support healthcare payments across consumers, providers, and payers.

Requirements

• At least 2 years of experience or equivalent expertise in customer success or a relevant domain area.
• Strong verbal and written communication skills.
• Comfort with technology and willingness to learn new technological skills, programs, and tools.
• Demonstrated analytical skills and critical-thinking ability.
• Strong technical aptitude and ability to communicate effectively with technical and business stakeholders.
• Ability to quickly learn and understand InstaMed products and articulate best practices to maximize the value of the solutions.
• Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations.

Nice To Haves

• Healthcare technology experience.
• Bachelor’s degree or higher, or equivalent work experience.
• 2 years of experience in the healthcare industry.

Responsibilities

• Help execute product adoption, expansion, and retention activities to support a healthy customer base.
• Investigate and resolve customer issues in a timely and efficient manner.
• Identify service and utilization trends and develop and execute action plans to maximize revenue retention.
• Manage service escalations by assessing scope, containing impact, handling positioning and communication, and ensuring resolution.
• Collaborate with customer stakeholders to analyze and prioritize defects and enhancements; coordinate internal prioritization and communicate timing expectations.
• Collaborate with other J.P. Morgan teams in support of customers, including facilitating regular stakeholder meetings and managing follow-up action items.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed