Courtesy Clerk/Grocery Bagger
The Kroger Co. • Garden City, KS14d
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Courtesy Clerk/Grocery Bagger
The Kroger Co.•Garden City, KS
About The Position
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, maintains store and parking-lot cleanliness, returns merchandise to shelves, gathers carts, and supports shelf conditioning and seasonal displays. The role also includes answering customer questions, informing customers of grocery specials, locating products and conducting price checks, following food-safety and safety procedures, inspecting equipment, and reporting unsafe conditions or repair needs. The associate must follow applicable laws and company guidelines, work cooperatively in a fast-paced environment, manage conflict constructively, handle customer and business information honestly, follow directions, and provide support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
- Assist with removing merchandise from the bottom of customers' carts for checkout.
- Offer to help customers load bags into their cars.
- Perform basic shelf conditioning and inform customers of grocery specials.
- Return merchandise to store shelves.
- Gather carts and return them to designated areas.
- Clean spills and collect and pick up trash inside the store and in the parking lot; clean all areas inside and outside the store.
- Handle and assemble seasonal merchandise.
- Understand the store layout, locate products, and conduct price checks for cashiers.
- Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
- Adhere to food-safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
- Welcome and assist customers by answering questions about products in the department and throughout the store.
- Comply with local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
- Handle customer and business information honestly and with integrity.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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