Front End/Courtesy Clerk

Kroger•Richmond, TX

14d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves greeting, engaging with, and assisting customers; processing transactions accurately and efficiently; and following company procedures for payment tenders, checkout, restricted-sale items, coupons, gift cards, and postage stamps. The clerk helps maintain a welcoming environment, supports customers throughout the store, follows food-safety and safety requirements, and reports discrepancies, unsafe conditions, accidents, and equipment needing repair. The position also requires cooperative conduct in a fast-paced environment, appropriate conflict management, and honest handling of customer and business information.

Requirements

Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced environment.
Ability to manage conflict reasonably and cooperatively.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently.
Understand and use the Point of Sale (POS) system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy.
Follow company limits and procedures for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Adhere to food-safety regulations and guidelines.
Comply with safety procedures and identify and notify store management of unsafe conditions, accidents, or issues.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Create a welcoming environment by answering customer questions about products in the department and throughout the store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.