Front End/Courtesy Clerk

Kroger•Burlington, WA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role provides customer assistance and processes checkout transactions accurately and efficiently while following company policies, safety practices, and applicable laws. The clerk helps maintain a welcoming store environment, supports customers with questions, and reports safety concerns, pricing discrepancies, and equipment needing repair.

Requirements

Minimum customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently through the check lane.
Understand and use the Point of Sale (POS) system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and guidelines for cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons, where applicable.
Stay current with present, future, seasonal, and special advertisements.
Adhere to food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Create a welcoming environment by answering questions about products sold within the department and throughout the store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.