Courtesy Clerk/Grocery Bagger

Kroger•East Lansing, MI

14d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Courtesy Clerk/Grocery Bagger bags groceries, assists customers with their merchandise and car loading, maintains store and parking-lot cleanliness, returns carts and merchandise, and supports store operations through shelf conditioning, price checks, and seasonal merchandise assembly. The role also includes following safety and food-safety procedures, inspecting equipment, complying with applicable laws and company guidelines, and helping customers feel welcome and appreciated. The position requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, honest handling of customer and business information, and seeking assistance when needed. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.